SETTING THE AFTER SALES PROCESS AND QUALITY CONTROL AT CAR DEALERSHIPS TO THE PURPOSE OF INCREASING CLIENTS' SATISFACTION
Abstract
In a service department it is necessary to provide quality service in order to achieve clients’ satisfaction and loyalty, as well as increasing profit. This also applies to service garages. The aim of this paper is to create the service of vehicle maintenance based on clients’ demands. A lot of activities which require the control system are recognized during setting the service process. Quality control represents the main factor for successful process applying.
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