RISKS ASSOCIATED WITH ROBOTIC PROCESS AUTOMATION

Danijel HORVAT; Rajko IVANIŠEVIĆ; Luka GLUŠČEVIĆ

doi:10.5937/jpmnt12-50617

Danijel HORVAT University of Novi Sad, Faculty of Economics in Subotica, Subotica, Serbia https://orcid.org/0000-0003-1166-2125
Rajko IVANIŠEVIĆ University of Novi Sad, Faculty of Economics in Subotica, Subotica, Serbia https://orcid.org/0000-0002-0601-2884
Luka GLUŠČEVIĆ University of Novi Sad, Faculty of Economics in Subotica, Subotica, Serbia https://orcid.org/0009-0002-7640-9489

DOI: https://doi.org/10.5937/jpmnt12-50617

Keywords: robotic process automation, risk management, risk assessment, risk

Abstract

Background: Companies follow new trends to keep up with changes and find better ways of doing business. As one of the latest technologies, Robotic Process Automation (RPA) is in line with the automation trend that has become more prevalent in the 21st century. Since this technology is relatively new, many questions remain unanswered and have not been adequately addressed. Robotic process automation is under-researched in terms of risks that may arise during its development, implementation, or use. Purpose: The aim of this paper is to identify potential risks that may arise during the implementation of the Robotic Process Automation project. Research design/methodology/approach: Using Web of Science and SCOPUS index databases, a systematic review of the literature was conducted to answer the research question and achieve the defined goal. Results/conclusions: According to the results of the systematic literature review, Robotic Process Automation poses not only the typical risks associated with implementing any technology but also risks that are specific to this technology. Limitations/future research: Identified limitations refer to a small number of papers addressing the risks associated with robotic process automation. Furthermore, it is proposed that future research should include additional bases of studies.

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