Leveraging process data from BPM cloud-based workflows
Abstract
This paper shares the experience of a virtual team of knowledge workers which coordinates its repetitive production work across 12 time zones using cloud-based workflows. A sample of process data and the utility that can be obtained from it are discussed, and recommendations are provided for the management of virtual teams using cloud-based workflows. In addition, possible directions for future research relating to virtual knowledge work teams using cloud workflows are suggested. Some references to related experience for further reading are also given
References
BearBuy. (2012). Insurance Workflow Process. Retrieved June 05, 2016, from http://supplychain.berkeley.edu/sites/default/files/Map10l-InsuranceProcess-POSTEDfinal-6-15-2012.pdf
Black, J. (2014). Collaborating in the Cloud: Connecting Your Virtual team. Retrieved June 05, 2016, from https://www.salesforce.com/blog/2014/08/collaborating-cloud-connecting-your-virtual-team-gp.html
BPM Center of Excellence. (2009). BPM CoE Glossary. Retrieved June 05, 2016, from https://www.ftb.ca.gov/aboutFTB/Projects/ITSP/BPM_Glossary.pdf
Carroll, M., van der Merwe, A., & Kotzé, P. (2011). Secure Cloud Computing: Benefits, Risks and Controls. Retrieved June 05, 2016, from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.232.2868&rep=rep1&type=pdf. doi:10.1.1.232.2868&
Chen, J., & Ranjan, R. (2010). Special issue: Practice and experience, Second international workshop on workflow management in service and cloud computing. Concurrency and Computation, 25(13), 1813-1815. doi:10.1002/cpe.2994
Dimensional Research. (2015). Collaboration trends and technology: A survey of knowledge workers. Retrieved June 05, 2016, from https://www.alfresco.com/sites/www.alfresco.com/files/dimesional-research-collab-survey-findings-report-082415.pdf
Duipmans, E.F., Ferreira Pires, L., & Bonino da Silva Santos, L.O. (2012). Towards a BPM Cloud Architecture with Data and Activity Distribution. Retrieved June 05, 2016, from http://doc.utwente.nl/84253/1/06406222.pdf
Ebrahim, N., Shamsuddin, A., & Zahari, T. (2009). Virtual teams: A literature review. Australian Journal of Basic and Applied Sciences, 3(3), 2653-2669.
Fang, Z., & Yin, C. (2010). BPM Architecture Design Based on Cloud Computing. Intelligent Information Management, 2(5), 329-333. doi:10.4236/iim.2010.25039.
GSA Enterprise Transformation. (2011). Knowledge Worker Productivity: Challenges, Issues, Solutions. Retrieved June 05, 2016, from http://www.gsa.gov/graphics/admin/KnowledgeWorkerProductivity_Final6811.pdf
Ha, A. (2012). OrangeScape Launches Kissflow, A Workflow-Builder For Google Apps. Retrieved June 05, 2016, from http://techcrunch.com/2012/06/27/orangescape-kissflow-launch/
International Organization for Standardization. (2015). ISO 9001:2015. Retrieved June 05, 2016, from http://www.iso.org/iso/home/store/catalogue_ics/catalogue_detail_ics.htm?csnumber=6208
Lu, Y., Cai, H., & Jiang, L. (2010). Construction of BPMN-based Business Process Model Base. International Journal of Intelligent Information Processing, 1(2), 32-38. doi:10.4156/ijiip.vol1. issue2.3
Ming, X.G., Yan, J.Q., Lu, W.F., & Ma, D.Z. (2005). Technology Solutions for Collaborative Product Lifecycle Management – Status Review and Future Trend. Concurrent Engineering, 13(4), 311-319. doi:10.1177/1063293X05060135
Nickols, F. (2012). The Shift from Manual Work to Knowledge Work. Retrieved June 05, 2016, from http://www.nickols.us/shift_to_KW.htm
Object Management Group. (2011). Documents Associated With Business Process Model And Notation (BPMN) Version 2.0. Retrieved June 05, 2016, from http://www.omg.org/spec/BPMN/2.0/
Ocean Tomo. (2015). Components of S&P 500 Market Value. Retrieved June 05, 2016, from http://www.oceantomo.com/blog/2015/03-05-ocean-tomo-2015-intangible-asset-market-value/
OECD. (2001). Competencies for the Knowledge Economy. Chapter 4: 99-118. Retrieved June 05, 2016, from http://www.oecd.org/innovation/research/1842070.pdf
Powel, A., Piccoli, G., & Ives, B. (2004). Virtual Teams: a Review of Current Literature and Directions for Future Research. The ACM SIGMIS Database, 35(1), 6-36. doi:10.1145/968464.968467
Rudman, R.S. (2002). Human resources management in New Zealand. Auckland, NZ: Prentice Hall.
Ryan, K. (2009). A Computer Scientist’s Introductory Guide to Business Process Management (BPM). Crossroads, 15(4), 11-18. doi:10.1145/1558897.1558901
The Economist Intelligence Unit Ltd. (2009). Managing Virtual Teams: Taking a More Strategic Approach. Retrieved June 05, 2016, from http://graphics.eiu.com/upload/eb/NEC_Managing_virtual_teams_WEB.pdf
Wang, L., von Laszewski, G., M Kunze, M., Tao, J. (2008). Cloud computing: A Perspective study. Retrieved June 05, 2016, from http://scholarworks.rit.edu/cgi/viewcontent.cgi?article=1748&context=other
White, S.A. (2006). Introduction to BPMN. Retrieved June 05, 2016, from http://www.omg.org/news/meetings/workshops/soa-bpm-mda-2006/00-T4_White.pdf
Wikipedia. (2016). Workflow Management System (WfMS). Retrieved June 05, 2016, from https://en.wikipedia.org/wiki/Workflow_management_system
Wu, Z., Liu, X., Ni, Z. Yuan, D., & Yang, Y. (2013). A market-oriented hierarchical scheduling strategy in cloud workflow systems. The Journal of Supercomputing, 63(1), 256-293. doi:10.1007/s11227-011-0578-4
