THE INFLUENCE OF HUMAN RESOURCES ON THE DEVELOPMENT OF LEADING TOURISM DESTINATIONS IN SERBIA
Abstract
The objective of this paper is to show the correlation between the volume and dynamics of tourist traffic and accommodation capacity and the scope and dynamics of employment in the hotel industry of Serbia. The most developed destinations of Serbia (in the field of city tourism Belgrade and Novi Sad, spa tourism - Vrnjačka Banja and Sokobanja and mountain tourism - Zlatibor and Kopaonik) were chosen to be the subject of research. The first part of the paper discusses the connection between the study of tourist destinations, on the one hand, and human resources, on the other hand. In the second part of the paper, corresponding conclusions are drawn regarding the influrnce of human resources on the development of the leading tourist destinations in Serbia by using systematization and presentation of statistical data, by analyzing the quantification of the effect of employment on tourist traffic, based on correlation and regression analysis, using the analytic-synthetic and comparative methods.
References
Ahammad, T. (2017). Personnel Management to Human Resource Management (HRM): How HRM Functions? Journal of Modern Accounting and Auditing, 13(9), 412-420. doi:10.17265/1548-6583/2017.09.004
Baum, T. (2007). Human resources in tourism: Still waiting for change. Tourism Management, 28 1383–1399. doi:10.1016/j.tourman.2007.04.005
Brewster, C., Sparrow, P., Vernon, G. & Houldsworth, E. (2011). International Human Resource Management. London: Chartered Institute of Personnel and Development.
Čerović, S. (2012). Upravljanje ljudskim resursima u hotelijerstvu. Belgrade: „Singidunum“ University.
Goeldner, R.C. & Brent Ritchie, J. R. (2009). Tourism, Principles, Practices, Philosophies. New Jersey: John Willey & Sons.
Hoque, K. (2013). Human Resource Management in the Hotel Industry, Strategy, innovation and performance. London: Routledge. https://doi.org/10.4324/9780203020869
Kordić, N. & Milićević, S. (2018). Human resources in the hotel industry of Serbia. Hotel and Tourism Management. 6(1), 93-103. DOI: 10.5937/menhottur1801093k
Kosar, Lj. & Kordić, N. (2018). Transformation of the Hotel Product in the Digital Age. In 3nd International Scientific Conference, Thematic Proceedings I Tourism in Function of Development of the Republic of Serbia - Тourism in the Era of Digital Transformation, 31 May-2 June, 2018 (pp. 95-112). Vrnjačka Banja: University of Kragujevac - Faculty of Hotel Management and Tourism in Vrnjačka Banja.
Kosar, Lj. & Rašeta, S. (2005). Izazovi kvaliteta – Menadžment kvaliteta u hotelijerstvu. Belgrade: The College of Hotel Management.
Mazanec, J., Wober, K. & Zins, A. (2007). Tourism Destination Competitiveness: From Definition to Explanation? Journal of Travel research, 46(1), 86-95. https://doi.org/10.1177/0047287507302389
Milićević, S. & Đorđević, N. (2016). Glavni gradovi kao turističke destinacije. Menadžment u hotelijerstvu i turizmu (HiT Menadžment), 4(1), 21-30. UDK:338.48-44(1-21)
Milićević, S. & Petrović, J. (2018). Ljudski resursi u funkciji konkurentnosti Evropske Unije kao turističke destinacije. BizInfo (Blace),9 (2), 53-63. doi: 10.5937/bizinfo1802053M.
Ministry of Trade, Tourism and Telecommunications. (2016). Strategy for tourism development of the Republic of Serbia for the period 2016-2025. Belgrade: https://www.Serbia.gov.rs/dokument/45678/strategije.php Retrieved March 3, 2019.
Pekaar, K., Linden, D., Bakker, A. & Born, M. (2017). Emotional intelligence and job performance: The role of enactment and focus on others’ emotions. Human Performance, 30(2-3), 135-153, DOI: 10.1080/08959285.2017.1332630
Petrović, J., & Stanišić, T. (2015). Knowledge as a factor of economic growth of transition countries. FACTA UNIVERSITATIS, Series: Economics and Organisation, 12(2), 97-108.
Popesku, J. (2011). Menadžment turističke destinacije. Belgrade: Singidunum University.
Republic Statistical Office of Serbia. Statistical Yearbooks of the Republic of Serbia: 2009 (339,341), 2010 (339,341), 2011 (326, 328), 2012 (328, 330), 2013 (336, 338), 2014 (352, 354), 2015 (352, 354), 2016 (354, 356), 2017 (384, 386), 2018 (350, 352). Belgrade. http://publikacije.stat.gov.rs/ Retrieved March 10, 2019.
Republic Statistical Office of Serbia. Municipalities in Serbia: 2009 (120-123); 2010 (120-123). Belgrade. http://publikacije.stat.gov.rs/ Retrieved March 10, 2019.
Republic Statistical Office of Serbia. Municipalities and regions in the Republic of Serbia: 2011 (128, 129); 2012 (88); 2013 (134); 2014 (152); 2015 (152); 2016 (152); 2017 (152); 2018 (160). Belgrade. http://publikacije.stat.gov.rs/ Retrieved March 10, 2019.
Ritchie, B. & Crouch, G.(2010). A model of destination competitiveness/sustainability: Brazilian perspectives. RAP — Rio de Janeiro, 44(5), 1049-66.
Saraniemi, S. & Kylänen, M. (2011). Problematizing the Concept of Tourism Destination: An Analysis of Different Theoretical Approaches. Journal of Travel Research, 50(2), 133–143. DOI: 10.1177/0047287510362775 http://jtr.sagepub.com.
Seddighi, H. & Theocharous, A. (2002). A model of tourism destination choice: a theoretical and empirical analysis. Tourism Management 23, 475–487.
Sharaeva, M. (2016). Human resource management in crisis: motivation of employees. Journal of Economics and Social Sciences. 8, 29-31.
Stasiak, A. (2013). Tourist Product in Experience Economy. Tourism, 23(1), 27-35, DOI 10.2478/tour-2013-0003.
Teodorović, M. & Popesku, J. (2017). Serbia’s competitive position in the regional tourism destination market. The European Journal of Applied Economics, 14(1), 1-12.
Unković, S. (2017). Talent development and education in tourism. The European Journal of Applied Economics, 14(1), 70-75.
UNWTO. (2018). Tourism Highlights Edition, World Tourism Organisation, https://www.e-unwto.org/doi/pdf/10.18111/9789284419876 Retrieved March 1, 2019.
Wolfe, K. & Kim, H. (2013). Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel Managers. Journal of Human Resources in Hospitality & Tourism, 12(2), 175-191. https://doi.org/10.1080/15332845.2013.752710
WTTC. (2018). TRAVEL & TOURISM ECONOMIC IMPACT World. https://www.wttc.org/-/media/files/reports/economic-impact-research/regions-2018/world2018.pdf
WTTC. (2018). TRAVEL & TOURISM ECONOMIC IMPACT Country-data
WTTC. (2018). TRAVEL & TOURISM ECONOMIC IMPACT Serbia
