THE IMPACT OF THE QUIET QUITTING PHENOMENON ON EMPLOYEES IN SERBIA
Keywords:
quiet quitting, Serbia, employee engagement, burnout, human resources
Abstract
Employees play a pivotal role in organizational functionality, underscoring the crucial importance of effective human resources management. In recent years, the global dissemination of a workplace behavior concept termed 'quiet quitting' has gained momentum through online platforms. This behavioral model involves employees performing the minimum required, showing reluctance to exceed expectations. This study explores the prevalence of 'quiet quitting' in organizations within Serbia, utilizing survey methodology. Our findings suggest that, rather than a novel concept, 'quiet quitting' represents a contemporary label for an enduring behavior, characterizing individuals with limited workplace engagement often rooted in job dissatisfaction. While 'quiet quitting' is not widely recognized in Serbia at present, Generation Z members exhibit heightened susceptibility. This research, first of its kind in Serbia, aligns with the identified global phenomenon, establishing a foundation for extensive exploration within both business and academic realms. Our extensive conclusions underscore the need for continued investigation into quiet quitting, contributing valuable insights for organizations seeking to comprehend, address, and elevate the discourse on employee engagement within the Serbian professional landscape.
References
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Society for Human Resource Management (SHRM). (2022, September 15). New SHRM Research: Is 'Quiet Quitting' Affecting Your Workplace. https://www.shrm.org/about-shrm/press-room/press-releases/pages/new-shrm-research-is-quiet-quitting-affecting-your-workplace.aspx
Suttie, J. (2021, October 5). Six Causes of Burnout at Work. Greater Good Magazine. https://greatergood.berkeley.edu/article/item/six_causes_of_burnout_at_work
Yikilmaz. I. (2022). Quiet Quitting: A Conceptual investigation. 7th International Conference of Social Sciences, 24-25 December 2022. Kocaeli University, Department of Business Administration.
Zahn, M. (2023, February 28). 'Bare minimum Monday' marks latest quiet quitting trend. ABC NEWS. https://abcnews.go.com/Business/bare-minimum-monday-marks-latest-quiet-quitting-trend/story?id=97493760
https://economictimes.indiatimes.com/news/how-to/quiet-quitting-why-doing-less-at-work-could-be-good-for-you-and-your-employer/articleshow/93696018.cms
Alonso, A. (2022, November 22). Is Quiet Quitting Really Happening? Yes, and HR should respond by focusing on people managers. SHRM. https://www.shrm.org/hr-today/news/hr-magazine/winter2022/pages/is-quiet-quitting-happening.aspx
Аydin, E., & Azizoglu, O. (2022). A new term for an existing concept: Quiet Quitting- A self determination perspective. 5th International Congress on Critical Debates in Social Sciences, 7-9 October 2022. Izmir Democracy University, Finance, Banking and Insurance Department, Izmir.
Bretous, M. (2022, October 14). What is ‘Quiet Quitting'? And Why It's Trending on Social Media. Hubspot. https://blog.hubspot.com/marketing/quiet-quitting
Cohen, P. (2022, September 29). Quiet quitting: Our favorite reads. Harvard Business Review. https://hbr.org/2022/09/quiet-quitting-our-favorite-reads
Constantz, J. (2022, September 23). ‘They’re in a State of Fear’: CEOs Are Worried About Quiet Quitting. Bloomberg. https://www.bloomberg.com/news/articles/2022-09-23/quiet-quitting-worries-ceos-they-re-turning-to-hr-firms-to-spot-and-stop-it?leadSource=uverify%20wall#xj4y7vzkg
Ellis, L., & Yang, A. (2022, August 12). If Your Co-Workers Are ‘Quiet Quitting,’ Here’s What That Means. The Wall Street Journal. https://www.wsj.com/articles/if-your-gen-z-co-workers-are-quiet-quitting-heres-what-that-means-11660260608?reflink=desktopwebshare_permalink
Ernst & Young. (2021, November 4). EY Releases Gen Z Survey Revealing Businesses Must Rethink Their ‘Plan Z’. https://www.ey.com/en_us/news/2021/11/ey-releases-gen-z-survey-revealing-businesses-must-rethink-their-plan-z
Formica, S., & Sfodera, F. (2022). The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions. Journal of Hospitality Marketing & Management, 31(8), 899–907. https://doi.org/10.1080/19368623.2022.2136601
Fuller, J., & Kerr, W. (2022, March 23). The Great Resignation Didn’t Start with the Pandemic. Harvard Business Review. https://hbr.org/2022/03/the-great-resignation-didnt-start-with-the-pandemic
Harter, J. (2022, September 6). Is Quiet Quitting Real?. Gallup. https://www.gallup.com/workplace/398306/quiet-quitting-real.aspx
Hsu, H. (2022). How do Chinese people evaluate ‘Tang-Ping’ (lying flat) and effort-making: The moderation effect of return expectation. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.871439
Lobell Ole, K. (2023, March 20). Why Is Everything in the Workplace ‘Quiet’ These Days?. SHRM. https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/why-is-everything-in-the-workplace-quiet-these-days.aspx
Lord, J. (2022). Quiet quitting is a new name for an old method of industrial action. Salford Business School. University of Salford.
Mahand, T., & Caldwell, C. (2023). Quiet Quitting – Causes and Opportunities. Business and Management Research, 12(1), 9. https://doi.org/10.5430/bmr.v12n1p9
Malinsky, G. (2022, August 19). 3 millennials on their experience of quiet quitting: ‘I’m not going to overwork myself anymore’. CNBC. https://www.cnbc.com/2022/08/19/quiet-quitting-millennials-with-experience-explain.html
Milošević, D. (2022). Dobrobit zaposlenih, ulaganje u ljudski kapital i intervencije na radnom mjestu radi smanjenaj stresa vezanog za rad. Jahorina: Jahorina Business Forum 24-25th March 2022 / Jahorinski poslovni forum.
Nikolić, J. L. (2023). The impact of digital technologies on employee engagement: Case study of company ‘A’ in Serbia. The European Journal of Applied Economics, 20(2), 29–40. https://doi.org/10.5937/ejae20-43248
Nordgren, H., & Björs, A. (2023). Quiet Quitting, Loud Consequences - The role of Management in Employee Engagement. Företagsekonomiska institutionen, Uppsala universitet.
Robinson, B. (2022, August 19). 6 Signs That A ‘Quiet Quitter’ Is Among Your Employees and What to Do About It. Forbes. https://www.forbes.com/sites/bryanrobinson/2022/08/19/6-signs-that-a-quiet-quitter-is-among-your-employees-and-what-to-do-about-it/?sh=4ca70b276619
Šimunić Rod, V. (2020). Nova generacija poduzetnika; generacija Z. Obrazovanje za poduzetništvo / Education for enterpreneurship Vol.10. DOI: https://doi.org/10.38190/ope.10.1.3
Society for Human Resource Management (SHRM). (2022, September 15). New SHRM Research: Is 'Quiet Quitting' Affecting Your Workplace. https://www.shrm.org/about-shrm/press-room/press-releases/pages/new-shrm-research-is-quiet-quitting-affecting-your-workplace.aspx
Suttie, J. (2021, October 5). Six Causes of Burnout at Work. Greater Good Magazine. https://greatergood.berkeley.edu/article/item/six_causes_of_burnout_at_work
Yikilmaz. I. (2022). Quiet Quitting: A Conceptual investigation. 7th International Conference of Social Sciences, 24-25 December 2022. Kocaeli University, Department of Business Administration.
Zahn, M. (2023, February 28). 'Bare minimum Monday' marks latest quiet quitting trend. ABC NEWS. https://abcnews.go.com/Business/bare-minimum-monday-marks-latest-quiet-quitting-trend/story?id=97493760
Published
2024/04/19
Section
Original Scientific Paper
