Relacije komponenata intelektualnog kapitala u hotelskim preduzećima
Sažetak
Intelektualni kapital, kao nevidljiva imovina u preduzeću, uticaj na poslovne procese ostvaruje preko svojih komponenata – ljudskog, strukturnog i relacionog kapitala. Cilj rada je da se ispita jačinа veze između navedenih komponenta intelekutalnog kapitala. Istraživanje kombinuje faktorsku analizu i jednačinu strukturnog modelovanja na uzorku veličine 44 hotelska preduzeća u Srbiji. Rezultati ukazuju na prisustvo jake i pozitivne veze između posmatranih komponenti intelektualnog kapitala. Najjača veza prisutna je između relacionog i strukturnog kapitala. Faktorskom analizom potvrđeno je okupljanje definisanih merila oko tri faktora – ljudskog, strukturnog i relacionog kapitala.
Reference
Adeola, O.A. (2016). Human capital development in the hospitality industry in Nigeria. Worldwide Hospitality and Tourism Themes, 8(2), 182-194. doi:10.1108/WHATT-11-2015-0053.
Atkinson, H., & Brown, J. (2001). Rethinking performance measures: Assessing progress in UK hotels. International Journal of Contemporary Hospitality Management, 13(3), 128-136. doi:10.1108/09596110110388918.
Bollen, L., Vergauwen, P., & Schneiders, S. (2005). Linking intellectual capital and intellectual property to company performance. Management Decision, 43(9), 1161-1185. doi:10.1108/00251740510626254.
Bontis, N. (1998). Intellectual capital: An exploratory study that develops measures and models. Management Decision, 36(2), 63-76. doi:10.1108/00251749810204142.
Bontis, N., Dragonetti, N., Jacobsen, K., & Roos, G. (1999). he knowledge toolbox: A review of the tools available to measure and manage intangible resources. Eropean Management Journal, 17(4), 391-402.
Bontis, N., Janoševic, J., & Dženopoljac, V. (2015). Intellectual capital in Serbia's hotel industry. International Journal of Contemporary Hospitality Management, 27(6), 1365-1384. doi:10.1108/IJCHM-12-2013-0541.
Bontis, N., Keow, W.C., & Richardson, S. (2000). Intellectual capital and business peformance in Malaysian industries. Journal of Intellectual Capital, 1(1), 85-100. doi:10.1108/14691930010324188.
Bozbura, F.T. (2004). Measurement and application of intellectual capital in Turkey. The Learning Organization, 11(4/5), 357-367. doi:10.1108/09696470410538251.
Brignall, T.J., Fitzgerald, L., Johnston, R., & Silvestro, R. (1991). Product costing in service organizations. Management Accounting Research, 2, 227-248.
Chen, J., Zhu, Z., & Xie, H.Y. (2004). Measuring intellectual capital: A new model and empirical study. Journal of Intellectual Capital, 5(1), 195-212. doi:10.1108/00251749810204142.
Chen, M., Cheng, S., & Hwang, Y. (2005). An empirical investigation of the relationship between intellectual capital and firms' market value and financial performance. Journal of Intellectual Capital, 6(2), 159-176. doi:10.1108/14691930510592771.
Cheng, M.Y., Lin, J., Hsiao, T., & Lin, T.W. (2010). Invested resource, competitive intellectual capital, and corporate performance. Journal of Intellectual Capital, 11(4), 433-450. doi:10.1108/14691931011085623.
Defranco, A., & Lattin, T. (2007). Hospitality Financial Management. Hoboken, N. J. US: John Wiley & Sons..
Demartini, P., & Paoloni, P. (2011). Assessing human capital in knowledge intensive business services. Measuring Business Excellence, 15(4), 16-26. doi:10.1108/13683041111184071.
Edvinsson, L., & Malone, M. (1997). Intellectual Capital: Realizing your Company's True Value by Finding its Hidden Brainpower. New York: Harper Collins.
Engstrom, T., Westnes, P., & Westnes, S.F. (2003). Evaluating intellectual capital in the hotel industry. Journal of Intellectual Capital, 4(3), 287-303. doi:10.1108/09596110110388918.
Harris, P., & Mongiello, M. (2001). Key performance indicators in European hotel properties: General managers' choices and company profiles. International Journal of Contemporary Hospitality Management, 13(3), 120-128. doi:10.1108/09596110110388909.
Hooper, D., Coughlan, J., & Mullen, M.R. (2008). Structural equation modelling: Guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53-60.
Kianto, A., Hurmelinna-Laukkanen, P., & Ritala, P. (2010). Intellectual capital in service and product-oriented companies. Journal of Intellectual Capital, 11(3), 305-325. doi:10.1108/14691931011064563.
Laing, G., Dunn, J., & Hughes-Lucas, S. (2010). Applying the VAIC™ model to Australian hotels. Journal of Intellectual Capital, 11(3), 269-283. doi:10.1108/14691931011064545.
Lee, L.L., & Guthrie, J. (2010). Visualising and measuring intellectual capital in capital markets: A research method. Journal of Intellectual Capital, 11(1), 4-22. doi:10.1108/14691931011013307.
Lim, L., & Dallimore, P. (2004). Intellectual capital: Management attitudes in service industries. Journal of Intellectual Capital, 5(1), 181-194. doi:10.1108/14691930410512996.
Namasivayam, K., & Denizci, B. (2006). Human capital in service organizations: Identifying value drivers. Journal of Intellectual Capital, 7(3), 381-393. doi:10.1108/14691930610681465.
Nolan, C. (2002). Human resource development in the Irish hotel industry: Tthe case of the small firm. Journal of European Industrial Training, 26(2/3/4), 88-99. doi:10.1108/03090590210421969.
Nunnally, J.C. (1978). Introduction to Psychological Measurement. New York: McGraw-Hill.
Ognjanovic, J. (2016). Intellectual capital in hotel companies. In: First International Scientific Conference: Tourism in Function of Development of the Republic of Serbia, 2016-06-02. Vrnjačka Banja.430-447.
-Organisation for Economic Cooperation and Development (OECD). (1999). Guidelines and instructions for OECD Symposium. In: International Symposium Measuring Reporting Intellectual Capital: Experiences, Issues, and Prospects, Amsterdam. Paris: OECD. June.
Pallant, J. (2011). SPSS priručnik za preživljavanje. Beograd: Mikro knjiga.
Roos, G., & Roos, J. (1997). Measuring your company's intellectual performance. Long Range Planning, 30(3), 413-426.
Rudež, H.N., & Mihalic, T. (2007). Intellectual capital in the hotel industry: A case study from Slovenia. International Journal of Hospitality Management, 26(1), 188-199. doi:10.1016/j.ijhm.2005.11.002.
Sim, K.L., & Koh, H.C. (2001). Balanced scorecard: A rising trend in strategic performance measurement. Measuring Business Excellence, 5(2), 18-27. doi:10.1108/13683040110397248.
Statistical Yearbook of the Republic of Serbia for 2015. (2015). Belgrade: Statistical Office of the Republic of Serbia. Retrieved from http://webrzs.stat.gov.rs/WebSite/userFiles/file/Aktuelnosti/StatGod2015.pdf
Steenkamp, N., & Kashyap, V. (2010). Importance and contribution of intangible assets: SME managers perceptions. Journal of Intellectual Capital, 11(3), 368-390. doi:10.1108/14691931011064590.
Stewart, T.A. (1997). Intellectual Capital: The New Wealth of Organisation. London: Nicholas Brealey.
Tseng, C., & James, G.Y. (2005). Intellectual capital and corporate value in an emerging economy: Empirical study of Taiwanese manufacturers. R and D Management, 35(2), 187-201. doi:10.1111/j.1467-9310.2005.00382.x
Walsh, K., Enz, C., & Canina, L. (2008). The impact of strategic orientation on intellectual capital investments in customer service firms. Journal of Service Research, 10(4), 300-317. doi:10.1177/1094670508314285.
Wang, W.Y., & Chang, C.F. (2005). Intellectual capital and performance in causal models-evidence form the information technology industry in Taiwan. Journal of Intellectual Capital, 6(2), 222-236. doi:10.1108/14691930510592816.