Statistička analiza značaja informacija u kriznom menadžmentu
Sažetak
Rad prikazuje statističku analizu uloge i značaja informacija u kriznom menažmentu. Svrha istraživanja je da empirijski ispita uticaj koji informacije ostvaruju na krizni menažment i na aktivnosti koje sprovode krizni menadžeri. Empirijsko istraživanje je realizovano primenom anketnog upitnika. Upitnik je dizajniran na način da omogući prikupljanje podataka o stavovima ispitanika o relevantnim aspektima kriznog menadžmenta sa ciljem da se ispita na koji način informacije utiču na krizni menadžment i koji organizacioni faktori utiču na protok informacija. Istraživanje je sprovedeno na uzorku od 299 ispitanika sa šireg područja Grada Beograda. Prikupljeni podaci su analizirani u statističkom softveru SPSS. Rezultati istraživanja su pokazali da adekvatna metodologija omogućava organizacijama da upravljaju krizom i bolje ublažavaju njene posledice. Takođe, rezultati ukazuju i da kvalitet kriznih menadžera, stručnog osoblja, informisanja, interne i eksterne komunikacije, pravovremenog i tačnog informisanja, kao i znanja i sposobnosti menadžera i zaposlenih da koriste informacije ostvaruje umereno do visok uticaj na kvalitet kriznog menadžmenta.
Reference
Allen. M. W Caillouet R.H. (1991). Legitimate endeawrs: Impression management strategies used by an organization in crisis, Communication Monographs. 61. 44-62.
Bahman, A. (1991). Plan deputy and defense and Armed forces support Ministry plan:” The management information plan of Armed forces support Ministry plan”. The Report of Systems Management and Informatics. p. 7.
Benoit, W.L. (1997) Image Repair Discourse and Crisis Communication. Public Relations Review, 23, 177-186.
Bergman, E. (1994). Crisis? What crisis? Communication World, 11(4), 9-13.
building. Public Relations Review, 33(2), 227-229.
Claeys, A.-S., & Cauberghe, V. (2012). Crisis response and crisis timing strategies, two sides of the same coin. Public Relations Review, 38(1), 83–88.
Comfort, L. K., Ko, K., & Zagorecki, A. (n.d.). Coordination in rapidly evolving disaster response systems: the role of information. Agent-Based Social Systems, 208–219.
Coombs, W. T. (1999). Information and Compassion in Crisis Responses: A Test of Their Effects. Journal of Public Relations Research, 11(2), 125–142.
Coombs, W. T. (2008). Crisis communication and social media. Essential Knowledge Project, Institute for Public Relations.
Coombs, W. T. (2012). Ongoing Crisis Communication: Planning, Managing and Responding (3rd ed.). Thousand Oaks, CA: Sage.
Coombs, W. T., & Holladay, S. J. (1996). Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication. Journal of Public Relations Research, 8(4), 279–295.
Edelman, J. (1998). Crisis management: Tapping into the cyberspacedimension. Healthcare PR & Marketing News, 1.
Egelhoff, W. G., & Sen, F. (1992). An Information-Processing Model of Crisis Management. Management Communication Quarterly, 5(4), 443–484.
Hale, J. E., Dulek, R.E., & Hale, D. P. (2005). Crisis response communication challenges: building theory from qualitative data, Journal of Business Communication 42 (2), 112–134.
Jams, S & Kent, L. (2003). Information systems in management- By E-business and internet applications. Tehran. Negah Danesh publication.
Jones, W. (2007). Personal Information Management. Annual Review of Information Science and Technology, 41(1), 453–504.
Kyng, M., Nielsen, E. T., & Kristensen, M. (2006). Challenges in designing interactive systems for emergency response. Proceedings of the 6th ACM Conference on Designing Interactive Systems - DIS ’06.
Kyng, M., Nielsenm E.T., & Kristensen, M. (2006) Challenges in designing interactive systems for emergency response, Proceedings of the 6th ACM Conference on Designing Interactive Systems, 301–310.
L.K. Comfort, K., & Ko, A. Zagorecki, Coordination in rapidly evolving disaster response systems: the role of information, American Behavioral Scientist 48 (3) (2004) 295–325.
Liu, B. F., Austin, L., & Jin, Y. (2011). Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses, Communication Research, 41(1), 74–94.
Liu, B. F., Austin, L., & Jin, Y. (2011). How publics respond to crisis communication strategies: The interplay of information form and source. Public Relations Review, 37(4), 345–353.
Marcus, A. A. & Goodman. R. S. (1991). Victims and shareholders: The dilemmas of presenting corporate polisy during a crisis. Academy of Management Journal. 34. 281-305.
Mašić, B., Nešić, S., Nikolić, D., & Dželetović, M. (2017). Evolucija menadžmenta znanja. Industrija, 45(2), 127-147.
Mattox, K. (2001). The World Trade Center attack disaster preparedness: health care is ready, but is the bureaucracy? Critical Care 5(6), 323–325.
Netten, N., & van Someren, M. (2011). Improving Communication in Crisis Management by Evaluating the Relevance of Messages. Journal of Contingencies and Crisis Management, 19(2), 75–85.
Pearson, C. M., & Clair, J. A. (1998). Reframing Crisis Management. Academy of Management Review, 23(1), 59–76.
Perry, D. C., Taylor, M., & Doerfel, M. L. (2003). Internet-Based Communication in Crisis Management. Management Communication Quarterly, 17(2), 206–232.
Perry, D. C., Taylor, M., & Doerfel, M. L. (2003). Internet-Based Communication in Crisis Management. Management Communication Quarterly, 17(2), 206–232
Reddy, M. C., Paul, S. A., Abraham, J., McNeese, M., DeFlitch, C., & Yen, J. (2009). Challenges to effective crisis management: Using information and communication technologies to coordinate emergency medical services and emergency department teams. International Journal of Medical Informatics, 78(4), 259–269.
Schoderbeck, P. P., Kefalas, A. G. & Charles, G. (1975). Management systems: conceptual considerations, Business Publications
Seifert, J. W. (2002). The effects of September 11, 2001, terrorist attacks on public and private information infrastructures: a preliminary assessment of lessons learned, Government Information Quarterly 19(3),225–242.
Seltzer, T., & Mitrook, M. A. (2007). The dialogic potential of weblogs in relationship
Stubbart, C. (1987). Improving the quality of crisis thinking. Columbia Journal of World Business, 22(Spring): 89-99.
Taylor, M., & Perry, D. (2005). Diffusion of traditional and new media tactics in crisis communication. Public Relations Review, 31(2), 209–217
Yang, S-U., Kang, M., & Johnson, P. (2010). Effects of narratives, openness to dialogic-communication and credibility on engagement in crisis communication through organizational blogs. Communication Research, 37(4), 473–497.