Percepcije pritiska i stresa među članovima agilnih timova: Empirijsko istraživanje u Srbiji
Ključne reči:
agilni timovi, stres na radnom mestu, pritisak na radnom mestu, percepcije, timska dimanika
Sažetak
Ovaj rad istražuje percepcije članova agilnih timova o postojanju timskog pritiska i stresa, sa posebnim osvrtom na različite faktore, kao što su lične karakteristike, struktura tima i komunikacione prakse. Empirijsko istraživanje sprovedeno je primenom onlajn upitnika u periodu od aprila do oktobra 2024. godine. U istraživanju je učestvovalo 110 ispitanika koji su članovi agilnih timova u kompanijama za razvoj softvera u Srbiji. Rezultati primenjenih testova, Mann-Whitney U-testa i Kruskal-Wallis H-testa, nisu pokazali statistički značajne razlike u odgovorima ispitanika u odnosu na njihov pol, starost, dužinu članstva u agilnom timu, veličini tima, tipu kompanije, učestalosti timskih sastanaka i dominantnom načinu komuniciranja. Iako se uticaj veličine tima približava statistički značajnoj vrednosti, rezultati pokazuju da lični, timski i organizacioni faktori nemaju značajan uticaj na percepciju pritiska i stresa u agilnim timovima. Dobijeni rezultati ukazuju na potrebu za daljim istraživanjem faktora koji mogu da utiču na percepciju članova agilnih timova ka postojanju timskog pritiska i stresa, ali isto tako ukazuju na superiornost ove vrste timova.
Reference
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Mwakyusa, J. R. P., & Mcharo, E. W. (2024). Role ambiguity and role conflict effects on employees’ emotional exhaustion in healthcare services in Tanzania. Cogent Business & Management, 11(1), 1-12. https://doi.org/10.1080/23311975.2024.2326237
Ogbonnaya, C. (2019). Exploring possible trade‐offs between organisational performance and employee well‐being: The role of teamwork practices. Human Resource Management Journal, 29(3), 451-468. https://doi.org/10.1111/1748-8583.12238
Parker, M., & Slaughter, J. (1988). Choosing sides: Unions and team concept. Boston, MA: South End Press.
Parker, M., & Slaughter, J. (1995). Unions and management by stress. In S. Babson (Ed.), Lean work: Empowerment and exploitation in the global auto industry (pp. 43–53). Detroit, MI: Wayne State University Press.
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Raghavan, V. V., Sakaguchi, T., & Mahaney, R. C. (2008). An Empirical Investigation of Stress Factors in Information Technology Professionals. Information Resources Management Journal, 21(2), 38-62. https://doi.org/10.4018/irmj.2008040103
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Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2
Tam, C., Moura, E., Oliveira, T., & Varajão, J. (2020). The Factors Influencing the Success of Ongoing Agile Software Development Projects. International Journal of Project Management, 38(3), 165-176. https://doi.org/10.1016/j.ijproman.2020.02.001
Tripp, J. F., & Riemenschneider, C. K. (2014, January). Toward an understanding of job satisfaction on agile teams: Agile development as work redesign. Paper presented at the 47th Hawaii International Conference on System Sciences, Waikoloa. Retrieved from: https://doi.org/10.1109/HICSS.2014.494
Uraon, R. S., Chauhan, A., Bharati, R., & Sahu, K. (2024). Do agile work practices impact team performance through project commitment? Evidence from the information technology industry. International Journal of Productivity & Performance Management, 73(4), 1212-1234. https://doi.org/10.1108/IJPPM-03-2023-0114
Venkatesh, V., Thong, J. Y., Chan, F. K., Hoehle, H., & Spohrer, K. (2020). How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills. Information Systems Journal, 30(4), 733-761. https://doi.org/10.1111/isj.12282
Vishnubhotla, S. D., & Mendes, E. (2024). Examining the effect of software professionals’ personality & additional capabilities on agile teams’ climate. Journal of Systems and Software, 214, https://doi.org/10.1016/j.jss.2024.112054
Vishnubhotla, S. D., Mendes, E., & Lundberg, L. (2020). Investigating the relationship between personalities and agile team climate of software professionals in a telecom company. Information and Software Technology, 126, https://doi.org/10.1016/j.infsof.2020.106335
Zainal, D., Razali, R., & Mansor, Z. (2020). Team Formation for Agile Software Development: A Review. International Journal on Advanced Science, Engineering and Information Technology, 10(2), 555-561. https://doi.org/10.18517/ijaseit.10.2.10191
Antić, S. (2024). The role and importance of agile teams in IT companies (Master’s thesis). Modern business school, Belgrade, Serbia.
Augner, T., & Schermuly, C. C. (2023). Agile project management and emotional exhaustion: A moderated mediation process. Project Management Journal, 54(5), 491-507. https://doi.org/10.1177/875697282311519
Barker, J. (1993). Tightening the iron cage: Concertive control in self‐managing teams. Administrative Science Quarterly, 38(3), 408-437. https://doi.org/10.2307/2393374
Brendzel, K. (2023). Agile Project Team Management in the Small and Medium-Sized Enterprise Sector – Empirical Research. Organization & Management, 176, 33-43. https://doi.org/10.29119/1641-3466.2023.176.3
Carroll, N., Conboy, K., & Wang, X. (2023). From transformation to normalisation: An exploratory study of a large-scale agile transformation. Journal of Information Technology, 8(3), 67-303. https://doi.org/10.1177/02683962231164428
Ciancarini, P., Farina, M., Masyagin, S., Succi, G., Yermolaieva, S., & Zagvozkina, N. (2021). Root Causes of Interaction Issues in Agile Software Development Teams: Status and Perspectives. In K. Arai (Ed.), Advances in Information and Communication (pp. 1017-1036). Berlin, Germany: Springer.
Godard, J. (2001). High Performance and the Transformation of Work? The Implications of Alternative Work Practices for the Experience and Outcomes of Work. ILR Review, 54(4), 776-805. https://doi.org/10.1177/001979390105400402
Heinrichs, K., Angerer, P., Li, J., Loerbroks, A., Weigl, M., & Müller, A. (2020). Changes in the association between job decision latitude and work engagement at different levels of work experience: A 10-year longitudinal study. Work & Stress, 34(2), 111-126. https://doi.org/10.1080/02678373.2019.1577310
I Kennedyd, S., Zadeh, A. A., Choi, J., & Alborz, S. (2024). Agile Practices and it Development Team Well-Being: Unveiling the Path to Successful Project Delivery. Engineering Management Journal, 1-13. https://doi.org/10.1080/10429247.2024.2413710
King, R.C. & V. Sethi (1997). The moderating effect of organizational commitment on burnout in information systems professionals. European Journal of Information Systems, 6(2), 86-96. https://doi.org/10.1057/palgrave.ejis.3000259
Khanagha, S., Volberda, H. W., Alexiou, A., & Annosi, M. C. (2022). Mitigating the dark side of agile teams: Peer pressure, leaders’ control, and the innovative output of agile teams. Journal of Product Innovation Management, 39(3), 334-350. https://doi.org/10.1111/jpim.12589
Kude, T., Foerderer, J., Mithas, S., & Heinzl, A. (2023). How deadline orientation and architectural modularity influence software quality and job satisfaction. Journal of Operations Management, 69(6), 941-964. https://doi.org/10.1002/joom.1230
Laanti, M. (2013, January). Agile and Wellbeing--Stress, Empowerment, and Performance in Scrum and Kanban Teams. Paper presented at the 46th Hawaii International Conference on System Sciences, Wailea. Retrieved from: https://doi.org/10.1109/HICSS.2013.74
Laanti, M., Salo, O., & Abrahamsson, P. (2011). Agile methods rapidly replacing traditional methods at Nokia: A survey of opinions on agile transformation. Information and Software Technology, 53(3), 276-290. https://doi.org/10.1016/j.infsof.2010.11.010
Lazarević, S., & Lukić Nikolić, J. (2024). Timovi i timski rad - upravljanje timskim procesima. Beograd: Visoka sportska i zdravstvena škola.
Lukić Nikolić, J., & Mirković, V. (2023). Occupational Burnout among Employees in Serbian Banking Sector: Evidence during Covid-19 Pandemic. Inzinerine Ekonomika-Engineering Economics, 34(5), 500-513. https://doi.org/10.5755/j01.ee.34.5.31558
Lukić Nikolić, J., & Garabinović, D. (2023). Personal and organizational factors impacting burnout syndrome among hotel employees: A bibliometric and content analysis. Hotel and Tourism Management, 11(2), 129-145. https://doi.org/10.5937/menhottur2302129L
Lukić Nikolić, J., Dudić, B., & Mirković, V. (2024). The Impact of Employee Engagement on Organizational Agility in the Digital Age: A Case Study of the Software Development Company. International Review, 1/2, 15-25. https://doi.org/ 10.5937/intrev2401015N
Melnik, G., & Maurer, F. (2006, June). Comparative analysis of job satisfaction in agile and non-agile software development teams. Paper presented at the International conference on extreme programming and agile processes in software engineering, Berlin. Retrieved from https://doi.org/10.1007/11774129_4
Mwakyusa, J. R. P., & Mcharo, E. W. (2024). Role ambiguity and role conflict effects on employees’ emotional exhaustion in healthcare services in Tanzania. Cogent Business & Management, 11(1), 1-12. https://doi.org/10.1080/23311975.2024.2326237
Ogbonnaya, C. (2019). Exploring possible trade‐offs between organisational performance and employee well‐being: The role of teamwork practices. Human Resource Management Journal, 29(3), 451-468. https://doi.org/10.1111/1748-8583.12238
Parker, M., & Slaughter, J. (1988). Choosing sides: Unions and team concept. Boston, MA: South End Press.
Parker, M., & Slaughter, J. (1995). Unions and management by stress. In S. Babson (Ed.), Lean work: Empowerment and exploitation in the global auto industry (pp. 43–53). Detroit, MI: Wayne State University Press.
Pfeiffer, S., Sauer, S., & Ritter, T. (2019). Agile methods as stress management tools? An empirical study. Work Organisation, Labour & Globalisation, 13(2), 20-36. https://doi.org/10.13169/workorgalaboglob.13.2.0020
Raghavan, V. V., Sakaguchi, T., & Mahaney, R. C. (2008). An Empirical Investigation of Stress Factors in Information Technology Professionals. Information Resources Management Journal, 21(2), 38-62. https://doi.org/10.4018/irmj.2008040103
Rietze, S., & Zacher, H. (2023). Agile work practices: opportunities and risks for occupational well-being. Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO), 54(4), 483-498. https://doi.org/10.1007/s11612-023-00712-6
Robertson, D., Rinehart, J., & Huxley, C. (1992). Team concept and kaizen: Japanese production management in a unionized Canadian auto plant. Studies in Political Economy, 39(1), 77–107. https://doi.org/10.1080/19187033.1992.11675418
Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2
Tam, C., Moura, E., Oliveira, T., & Varajão, J. (2020). The Factors Influencing the Success of Ongoing Agile Software Development Projects. International Journal of Project Management, 38(3), 165-176. https://doi.org/10.1016/j.ijproman.2020.02.001
Tripp, J. F., & Riemenschneider, C. K. (2014, January). Toward an understanding of job satisfaction on agile teams: Agile development as work redesign. Paper presented at the 47th Hawaii International Conference on System Sciences, Waikoloa. Retrieved from: https://doi.org/10.1109/HICSS.2014.494
Uraon, R. S., Chauhan, A., Bharati, R., & Sahu, K. (2024). Do agile work practices impact team performance through project commitment? Evidence from the information technology industry. International Journal of Productivity & Performance Management, 73(4), 1212-1234. https://doi.org/10.1108/IJPPM-03-2023-0114
Venkatesh, V., Thong, J. Y., Chan, F. K., Hoehle, H., & Spohrer, K. (2020). How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills. Information Systems Journal, 30(4), 733-761. https://doi.org/10.1111/isj.12282
Vishnubhotla, S. D., & Mendes, E. (2024). Examining the effect of software professionals’ personality & additional capabilities on agile teams’ climate. Journal of Systems and Software, 214, https://doi.org/10.1016/j.jss.2024.112054
Vishnubhotla, S. D., Mendes, E., & Lundberg, L. (2020). Investigating the relationship between personalities and agile team climate of software professionals in a telecom company. Information and Software Technology, 126, https://doi.org/10.1016/j.infsof.2020.106335
Zainal, D., Razali, R., & Mansor, Z. (2020). Team Formation for Agile Software Development: A Review. International Journal on Advanced Science, Engineering and Information Technology, 10(2), 555-561. https://doi.org/10.18517/ijaseit.10.2.10191