E-business capabilities and innovation performance: The mediating effect of knowledge management strategies

  • Jose Arias-Pérez Department of Administrative Sciences, Universidad de Antioquia, Medellín, Colombia
  • Esteban López-Zapata Department of Administrative Sciences, Universidad de Antioquia, Medellin, Colombia
  • Andrea Echeverri-Bedoya Department of Administrative Sciences, Universidad de Antioquia, Medellin, Colombia
Keywords: information technology, e-business, knowledge management, innovation management, emerging economies


The aim of this paper is to analyze the mediating effect of the knowledge management strategies on the relationship between e-business capabilities and innovation performance. The research model was tested with a sample of 102 firms belonging to IT intensive sectors, located in an emerging country that is a regional leader in terms of e-business adoption. Structural equations by the consistent partial least squares method were used. The main result indicates that only the personalization strategy has a partial mediating effect. In conclusion, e-business capability alone is insufficient for achieving a superior innovation performance. This finding also helps consolidate the incipient study perspective that understands knowledge management not as an antecedent variable which becomes indispensable for e-business adoption, but as an organizational factor that intervenes a posteriori and which is focused on achieving an effective use of all the knowledge resulting from the digital operation of the business.


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