Does participative management produce satisfied employees? Evidence from the automotive industry

  • Miodraga Stefanovska University American College Skopje
  • Marjan Bojadzijev
  • Zlatko Mucunski

Abstract


The effect of participative management on job satisfaction was examined in an automotive sales company in Macedonia. The information was collected from 150 employees. Three components of participatory management was analyzed in the research (1) participatory management style (2) participatory strategic planning process and (3) effective supervisory communication. Results showed that there was a positive relationship between all three components of participatory management and job satisfaction. The relationship between participatory management and job satisfaction was analyzed using statistical methods to determine the correlations and OLS regression model. The study highlights methodological developments in determining the effect of participatory management on job satisfaction in the automotive sales industry. The findings suggest that there is a positive relationship between both and it is therefore important to sustain these factors in order to maintain employees’ motivation.

References

Berg, P. (1999). The effects of high performance work practices on job satisfaction in the United States steel industry. Relations industrielles/Industrial relations, 111-135.

Bernstein, A. (1993). Making teamwork work and appeasing Uncle Sam.Business Week, 25, 101.

Bhatti, K. K., & Qureshi, T. M. (2007). Impact of employee participation on job satisfaction, employee commitment and employee productivity. International Review of Business Research Papers, 3(2), 54-68.

Blackburn, R., & Rosen, B. (1993). Total quality and human resources management: lessons learned from Baldrige award-winning companies. The Academy of Management Executive, 7(3), 49-66.

Brewer, G. A., & Selden, S. C. (2000). Why elephants gallop: Assessing and predicting organizational performance in federal agencies. Journal of public administration research and theory, 10(4), 685-712.

Bright, L. (2008). Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees?. The American Review of Public Administration, 38(2), 149-166.

Bryson, A., Forth, J., & Kirby, S. (2005). High‐involvement management practices, trade union representation and workplace performance in britain. Scottish Journal of Political Economy, 52(3), 451-491.

Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement (Vol. 1). John Wiley & Sons.

Clark, A., Oswald, A., & Warr, P. (1996). Is job satisfaction U‐shaped in age?.Journal of occupational and organizational psychology, 69(1), 57-81.

Coch, L. & French, J.P.R. (1949)Overcoming resistance. Human relations. 1, 512-533.

Cooke, W. N. (1990). Labor-Management Cooperation. New Partnerships or Going in Circles?. WE Upjohn Institute for Employment Research, 300 South Westnedge Avenue, Kalamazoo, MI 49007-4686 (paperback ISBN 0-88099-100-3: $13.95; hardcover ISBN 0-88099-099-6: $22.95).

Cotton, J. L., Vollrath, D. A., Froggatt, K. L., Lengnick-Hall, M. L., & Jennings, K. R. (1988). Employee participation: Diverse forms and different outcomes.Academy of Management Review, 13(1), 8-22.

Daniels, K., & Bailey, A. J. (1999). Strategy development processes and participation in decision making: predictors of role stressors and job satisfaction. Journal of Applied Management Studies, 8(1), 27-42.

Daniels, K., & Guppy, A. (1994). Occupational stress, social support, job control, and psychological well-being. Human Relations, 47(12), 1523-1544.

Eaton, A. E., & Voos, P. B. V. (1989). Unions and contemporary innovations in work organization, compensation, and employee participation. Kingston, Ont.: Industrial Relations Centre, Queen's University at Kingston.

Emmert, M. A., & Taher, W. A. (1992). Public sector professionals: The effects of public sector jobs on motivation, job satisfaction and work involvement. The American Review of Public Administration, 22(1), 37-48.

Fisher, S. (1989). Stress, control, worry prescriptions and the implications for health at work: a psychobiological model. Job control and worker health. Chichester, Wíley.

Ghazzawi, I. (2010). Gender Role in Job Satisfaction: The Case of the U.S. Iinformation Technology Professionals. Journal of Organizational Culture, Communications and Conflict, 14 (2), 25.

Gordon, G. L. (2013). Strategic planning for local government. ICMA Publishing.

Grawitch, M. J., Gottschalk, M., & Munz, D. C. (2006). The path to a healthy workplace: a critical review linking healthy workplace practices, employee well-being, and organizational improvements. Consulting Psychology Journal: Practice and Research, 58(3), 129.

Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational behavior and human performance, 16(2), 250-279.

Hargreaves, A., & Hopkins, D. (1991). The empowered school: The management and practice of developmental planning. London: Cassell.

Hechanova, M., Regina, M., Alampay, R. B. A., & Franco, E. P. (2006). Psychological empowerment, job satisfaction and performance among Filipino service workers. Asian Journal of Social Psychology, 9(1), 72-78.

Hoerr, J. (1989). The payoff from teamwork. Business Week, 10, 56-62.

Huselid, M.A. (1995) The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38: 635-672.

Iaffaldano, M. T., &Muchinsky, P. M. (1985). Job satisfaction and job performance: A meta-analysis. Psychological bulletin, 97(2), 251.

Johlke, M. C., &Duhan, D. F. (2000).Supervisor communication practices and service employee job outcomes. Journal of Service Research, 3(2), 154-165.

Johlke, M. C., Stamper, C. L., & Shoemaker, M. E. (2002). Antecedents to boundary-spanner perceived organizational support. Journal of Managerial Psychology, 17(2), 116-128.

Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction–job performance relationship: A qualitative and quantitative review.Psychological bulletin, 127(3), 376.

Kacmar, K. M., & Ferris, G. R. (1989). Theoretical and methodological considerations in the age-job satisfaction relationship. Journal of Applied Psychology, 74(2), 201.

Kim, S. (2002). Participative management and job satisfaction: Lessons for management leadership. Public Administration Review, 62(2), 231-241.

Laschinger, H. K. S., Finegan, J. E., Shamian, J., & Wilk, P. (2004). A longitudinal analysis of the impact of workplace empowerment on work satisfaction. Journal of Organizational Behavior, 25(4), 527-545.

Laschinger, H. K. S., Wong, C. A., & Grau, A. L. (2013). Authentic leadership, empowerment and burnout: a comparison in new graduates and experienced nurses. Journal of nursing management, 21(3), 541-552.

Locke, J. (1976). The Correspondence of John Locke.

Macky, K., &Boxall, P. (2008). High-involvement work processes, work intensification and employee well-being: A study of New Zealand worker experiences. Asia Pacific Journal of Human Resources, 46(1), 38-55.

Macky, K., Gardner, D., & Forsyth, S. (2008). Generational differences at work: Introduction and overview. Journal of Managerial Psychology, 23(8), 857-861.

Macy, B. A., Peterson, M. F., & Norton, L. W. (1989). A test of participation theory in a work re-design field setting: Degree of participation and comparison site contrasts. Human Relations, 42(12), 1095-1165.

Marchington, M., Rubery, J., & Cooke, F. L. (2005). Prospects for worker voice across organizational boundaries. Fragmenting Work: Blurring Organizational Boundaries and Disordering Hierarchies, 239-260.

Miller, K. I., & Monge, P. R. (1986). Participation, satisfaction, and productivity: A meta-analytic review. Academy of management Journal, 29(4), 727-753.

Mokoena, S. (2012). Effective Participative Management: Does It Affect Trust Levels of Stakeholders in Schools?. J Soc Sci, 30(1), 43-53.

Oldham, G. R., & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. Academy of management journal, 39(3), 607-634.

Oswald, A. J. (1997). The missing piece of the unemployment puzzle.

Rooney, P. M. (1988). Worker participation in employee-owned firms. Journal of Economic Issues, 451-458.

Spreitzer, G. M., De Janasz, S. C., & Quinn, R. E. (1999). Empowered to lead: The role of psychological empowerment in leadership. Journal of Organizational Behavior, 20(4), 511-526.

Spreitzer, G. M., Kizilos, M. A., & Nason, S. W. (1997). A dimensional analysis of the relationship between psychological empowerment and effectiveness satisfaction, and strain. Journal of management, 23(5), 679-704.

Stamps, P. L. (1997). Nurses and work satisfaction: An index for measurement (2nd ed.). Chicago, I.L.: Health Administration Press.

Tomovska Misoska, A., Stefanovska-Petkovska, M., Ralev, M., & Krliu-Handjiski, V. (2014). Workspace as a factor of job satisfaction in the banking and ICT industries in Macedonia. Serbian Journal of Management, 9(2), 159-171.

Ugboro, I. O., & Obeng, K. (2000). Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study. Journal of Quality Management, 5(2), 247-272.

Verma, A. (1995) Employee Involvement in the Workplace. Research in Personnel and Human Resource Management, New Haven, CT: JAI Press

Voon, M. L., Lo, M. C., Ngui, K. S., & Ayob, N. B. (2011). The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia. International Journal of Business, Management and Social Sciences, 2(1), 24-32.

Wagner, J. A. (1994). Participation's effects on performance and satisfaction: A reconsideration of research evidence. Academy of management Review, 19(2), 312-330.

Werneke A. and Levitan S. (1984) Productivity, problems, prospects and policies. John Hopkins University Press, Baltimore, pp. 3-4

Wilson, M. G., Dejoy, D. M., Vandenberg, R. J., Richardson, H. A., & McGrath, A. L. (2004). Work characteristics and employee health and well‐being: Test of a model of healthy work organization. Journal of occupational and organizational psychology, 77(4), 565-588.

Wilson, M. G., Dejoy, D. M., Vandenberg, R. J., Richardson, H. A., & McGrath, A. L. (2004). Work characteristics and employee health and well‐being: Test of a model of healthy work organization. Journal of occupational and organizational psychology, 77(4), 565-588.

Wright, B. E., & Kim, S. (2004). Participation’s Influence on Job Satisfaction The Importance of Job Characteristics. Review of Public Personnel Administration, 24(1), 18-40.

Published
2014/09/26
Section
Original Scientific Paper