ZADOVOLJSTVO POSLOM ZAPOSLENIH KAO KLJUČNI FAKTOR ZA NJIHOVO ZADRŽAVANJE: STUDIJA SLUČAJA ZAPOSLENIH U UGOSTITELJSTVU I TURIZMU SRBIJE
Ključne reči:
zadovoljstvo poslom, napuštanje posla, ugostiteljstvo, turizam, Srbija
Sažetak
Profesionalno zadovoljstvo zaposlenih je svakako jedan od faktora ka uspehu ugostiteljsko turističkih preduzeća. Cilj ovog rada je da se utvrdi zadovoljstvo poslom i uvide ključni razlozi za prestanak radnog odnosa u ugostiteljsko turističkom sektoru. Zadatak rada je da se se istraži zadovoljstvo poslom zaposlenih kao i razlozi za napuštanje posla. Predmet rada su stavovi zaposlenih o zadovoljstvu poslom u ugostiteljskoj delatnosti. Dobijeni rezultati pokazuju da su pozitivni aspekti posla novčana stimulacija, dok su negativni aspekti uglanom nedovoljna sredstva za rad. Što se tiče razloga za napuštanje organizacije uglavnom je fokus na nezadovoljstvo zaposlenih platom ili neki zdravstveni problem.
Reference
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online reviews. Tour. Manag 75, 130–147.
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Vveinhardt, J., Gulbovaite, E. 2018. Reliability of methodological and psychometric characteristics of the questionnaire of congruence of personal and organizational values. Oeconomia Copernicana, 9(3), 545-571.
Wang, C., Xu, J., Zhang, T. C., Li, Q. M. 2020. Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45, 10-22.
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Amissah, E. F., Gamor, E., Deri, M. N., Amissah, A. 2016. Factors influencing employee job satisfaction in Ghana's hotel industry. Journal of Human Resources in Hospitality & Tourism, 15(2), 166-183.
Androniceanu, A. 2019. Social responsibility, an essential strategic option for a sustainable development in the field of bio-economy, Amfiteatru Economic, 21(52), 347-364.
Aşık, N. A. 2010. A Conceptual Evaluation of Individual and Organizational Factors Affecting Employees’ and Results of Job Satisfaction. Türk İdare Dergisi, 467(6), 31-51.
Berg, P. Frost, A. 2005. Dignity at Work for Low Wage, Low Skill Service Workers. Relations Industrielles/Industrial Relations, 60(4), 657-682.
Brown, E., A., Thomas, N., J. Bosselman, R., H. 2015. Are they Leaving or Staying: A Qualitative Analysis of Turnover Issues for Generation Y Hospitality Employees with a Hospitality Education. International Journal of Hospitality Management, 46, 130-137.
Burrow, R., Smith, J., Yakinthou, C. 2015. ‘Yes Chef’: life at the vanguard of culinary excellence. Work, employment and society, 29(4), 673-681.
Ciobanu, A, Androniceanu, A., Lazaroiu, G. 2019. An integrated psycho-sociological perspective on public employees’ motivation and performance. Frontiers in Psychology, 10:36.
Dalkrani, M., Dimitriadis, E. 2018. The effect of job satisfaction on employee commitment. Int. J. Bus. Econ. Sci. Appl. Res. 11 (3), 16–23.
Eskildsen, J. K., Kristensen, K. Westlund, A. H. 2004. Work Motivation and Job Satisfaction in the Nordic Countries. Employee Relations, 26(2), 122-136.
Felicita, C. 2016. The Key Principles of Process Manager Motivation in Production and Administration Processes in an Industrial Enterprise. Journal of Competitiveness, 8(1), 95-110.
Gajić, T., Kovačevic, B., Penić, M. 2014. Employees’ satisfaction in travel agencies. African Journal of Business Management, 8(14), 540-550.
Genç, S., G. ve Genç, V. Gümüş, M. 2016. The Effect of Emotional Intelligence on Job Stress and Work Life Balance in Hotel Businesses. Batman University Journal of Life Sciences, 6(2/1), 97-112.
Gorenak, M., Špindler, T., Brumen, B. 2019. The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry. Organizacija, 52(2), 81-94.
Horváth, Zs., Hollósy, V. G. 2019. The revision of Hungarian public service motivation (PSM) model. Central European Journal of Labour Law and Personnel Management, 2 (1), 17-28.
Hryhorczuk, N., Zvinchuk, A., Shkiriak-Nyzhnyk, Z., Slobodchenko, L., Matsola, A., Hryhorczuk, D. 2019. Tourism, personality, and risky behaviors among Ukrainian adolescents. Turizam, 23(2), 107-119.
Jang, J., George, R. T. 2012. Understanding the influence of polychronicity on job satisfaction and turnover intention: A study of non-supervisory hotel employees. International Journal of Hospitality Management, 31(2), 588-595.
Jovanović, T., Mijatov, M., Dragin, A.S., Simat, K., Majstorović, N. 2019. Identification of predictors’ effects on perceiving the ethical climate and job satisfaction within Serbian tourism industry. J. Manag. Organ. 1–29.
Kalenjuk, B., Đerčan, B., Tešanović, D., Lukić, T., Banjac, M. 2020. To seek one's fortune: Labour migrants from the Western Balkans in Norwegian hospitality industry. Turizam, 24(3), 137-148.
Kang, B., Twigg, N. W., Hertzman, J. 2010. An examination of social support and social identity factors and their relationship to certified chefs’ burnout. International Journal of Hospitality Management, 29(1), 168-176.
Kara, D., Uysal, M., Sirgy, M. J., Lee, G. 2013. The effects of leadership style on employee well-being in hospitality. International Journal of Hospitality Management, 34, 9-18.
Kaya, H. Abdioğlu, H. 2010. An Empirical Study on Employee Turnover Tendency. TODAĐE’s Review of Public Administration, 4(4), 141-183.
Khantimirov, D., Karande, K. 2018. Complaint as a persuasion attempt: Front line
employees' perceptions of complaint legitimacy. Journal of Retailing and Consumer
Services, 43, 68–76.
Kline, S., Hsieh, Y. C. J. 2007. Wage differentials in the lodging industry: A case study. Journal of Human Resources in Hospitality & Tourism, 6(1), 69-84.
Ko, W.-H. 2012. The relationships among professional competence, job satisfaction and career development confidence for chefs in Taiwan. International Journal of Hospitality Management, 31(3), 1004-1011.
Kot-Radojewska, M., Timenko, I. V. 2018. Employee loyalty to the organization in the context of the form of employment. Oeconomia Copernicana, 9(3), 511-527.
Koyuncu, M., B. Sevin, H., D. 2017. The Effects of Psychologial Violence Perceptions of Hospitality Employees to Job Satisfaction. Journal of Management, Economic and Marketing Research,1(3), 33-52.
Kramar, R. 2014. Beyond strategic human resource management: is sustainable human resource management the next approach? Int. J. Hum. Resour. Manag. 25 (8),
1069–1089.
Lillo-Bañuls, A., Casado-Díaz, J.M., & Simón, H. 2018. Examining the determinants of job satisfaction among tourism workers. Tour. Econ. 24(8), 980–997.
McPhail, R., Patiar, A., Herington, C., Creed, P., Davidson, M. 2015. Development and initial validation of a hospitality employees’ job satisfaction index: Evidence from Australia. International Journal of Contemporary Hospitality Management, 27(8), 1814-1838.
Mura, L., Gontkovicova, B., Dulova Spisakova, E., Hajduova, Z. 2019. Position of Employee Benefits in Remuneration Structure. Transformations in Business and Economics, 18 2 (47), 156-173.
Murray‐Gibbons, R., Gibbons, C. 2007. Occupational stress in the chef profession. International Journal of Contemporary Hospitality Management.
Navajas-Romero, V., Díaz-Carrión, R., Casas-Rosal, J. C. 2020. Comparing working conditions and job satisfaction in hospitality workers across Europe. International Journal of Hospitality Management, 90, 102631.
Nogueira Novaes Southgate, A., Mondo, T. S. 2017. Perceptions of job satisfaction and distributive justice: A case of Brazilian F&B hotel employees. Turizam: međunarodni znanstveno-stručni časopis, 65(1), 87-101.
Pan, F. C. 2015. Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel. Tourism Management, 46, 84-91.
Parveen, R., Rahman, M. I., Khaled, M. C. 2020. Factors Affecting Job Satisfaction in the Tourism Sector of Bangladesh. Hospitality & Tourism Review, 1(1), 48-61.
Pekerşen, Y., Tugay, O 2020. Professional Satisfaction as a Key Factor in Employee
Retention: A case of the Service Sector. Journal of Tourism and Services, 20(11), 1-27.
Sarwar, S., Abugre, J. 2013. The influence of rewards and job satisfaction on employees in the service industry. The Business & Management Review, 3(2), 22.
Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D. 2019. Job satisfaction and employee turnover determinants in high contact services: insights from employees’
online reviews. Tour. Manag 75, 130–147.
Tutuncu, O., Kozak, M. 2007. An investigation of factors affecting job satisfaction. International Journal of Hospitality & Tourism Administration, 8(1), 1-19.
Vveinhardt, J., Gulbovaite, E. 2018. Reliability of methodological and psychometric characteristics of the questionnaire of congruence of personal and organizational values. Oeconomia Copernicana, 9(3), 545-571.
Wang, C., Xu, J., Zhang, T. C., Li, Q. M. 2020. Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45, 10-22.
Yeh, C. M. 2013. Tourism Involvement, Work Engagement and Job Satisfaction Among Frontline Hotel Employees. Annals of Tourism Research 42, 214-239.
Zopiatis, A., Constanti, P., Theocharous, A.L. 2014. Job involvement, commitment, satisfaction and turnover: evidence from hotel employees in Cyprus. Tour. Manag 41, 129–140.