Истраживање односа организационих вредности и мале учинковитости тима: примена “Delphi” методе

  • Gelmar García-Vidal Universidad UTE Faculty of Administrative Science
  • Alexander Sánchez-Rodríguez Universidad UTE Faculty of Administrative Science
  • Reyner Pérez-Campdesuñer Universidad UTE Faculty of Administrative Science
  • Rodobaldo Martínez-Vivar Universidad UTE Faculty of Administrative Science
Ključne reči: организационе вредности, извођење послова, радна група, Delphi метода

Sažetak


Циљ овог рада је да испита односе између организационих вредности и показатеља учинка организације. Анализирана су два радна тима у ресторану. Да би се постигао циљ, коришћена је “Delphi” метода која је омогућила познавање нивоа консензуса чланова истраживаних тимова међу групом претходно идентификованих вредности, омогућавајући идентификовање оних вредности које су имале већи значај и регулативу за сваки тим. Кроз “Mann-Whitney” статистички тест испитиван је однос између вредности и задовољства купаца и продуктивности, аспекти који су измерени у организацији која се проучава за сваку радну смену, где су анализирани тимови радили. Истраживање је омогућило да се директно докаже веза између вредности и задовољства купаца, а индиректно продуктивности, показујући да је радни тим показао већи консензус о својим вредностима у погледу важности, а ниво регулације показао је боље резултате у анализираним зависним променљивим. Спроведено истраживање омогућило је квантитативну валидацију хипотезе, да су заједничке вредности које регулишу понашање запослених на којима се вршило истраживање уско повезане са показатељима учинка.

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