The influence of organizational culture on supply chain integration

  • Slobodan Aćimović Faculty of Economics, Belgrade University
  • Veljko Mijušković
  • Ana Todorović Spasenić Prvi partizan a.d
Keywords: organizational culture, supply chain integration, Republic of Serbia

Abstract


A team of employees that strives for the realization of a common goal is what every company needs, and the success of business depends on the way of functioning and thinking of that team. The organizational culture shapes the way employees think, react and behave. The business practice of companies in the Republic of Serbia has shown that the organizational culture oriented to employees, action and challenges is an important determinant of improving all business performance indicators, including the supply chain integration, which is the main topic of analysis within this paper. The dimensions of organizational culture affect internal integration, integration with customers and integration with suppliers, determining the generation of the key goal of supply chain management which refers to the delivery of the right product, at the right place, at the right time and at reasonable costs.

References

Alsurideh, M., Alsharari, N., & Kurdi, B. (2019). Supply Chain Integration and Customer Relationship Management in the Airline Logistics. Theoretical Economics Letters, 9(2), 392-414.

Amoako-Gyampah, K., Boakye, K.G., Adaku, E., & Famiyeh, S. (2019). Supplier relationship management and firm performance in developing economies: A moderated mediation analysis of flexibility capability and ownership structure. International Journal of Production Economics, 208 (c), 160-170.

Badawy, T., Trujillo-Reyes, J., & Magdy, M. (2016). Exploring the Relationship between Organizational Culture, Organizational Citizenship Behavior and Job Satisfaction: A Comparative Study between Egypt and Mexico. International Journal of Management and Administrative Sciences, 4 (6), 1-15.

Bagchi, P.K., Chun Ha, B., Skjoett-Larsen, T., & Boege Sørensen, L. (2005). Supply chain integration: a European survey. International Journal of Logistics Management, 16 (2), 275-294.

Barney, J. (1980). Organizational Culture: Can it be a source of sustained competitive advantage, University of California, Los Angeles.

Braunscheidel, M., Suresh, N., & Boisnier, A. (2010). Investigating the impact of organizational culture on supply chain integration. Human Resource Management, 49 (5), 883-911.

Cameron, K., & Quinn, R. (2011). Diagnosing Changing Organizational Culture: Based on the Competing Values Framework (3rd ed.). Jossey-Bass A Wiley Imprint. Hoboken, NJ.

Cao, Z., Huo, B., Li, H., & Zhao, X. (2015). The impact of organizational culture on supply chain integration: a contingency and configuration approach. Supply Chain Management: An International Journal, 20 (1), 24 – 41.

Chan, F., Samvedi, A., & Chung, S.H (2015).Fuzzy time series forecasting for supply chain disruptions. Industrial Management & Data Systems, 115 (3), 419-435.

Chaudhuri, A., Boer, H., & Taran, Y. (2018), Supply chain integration, risk management and manufacturing flexibility. International Journal of Operations & Production Management, 38 (3), 690-712.

Cheng, Y., Chaudhuri, A., & Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Management, 21 (5), 550-568.

Colton, T. (1974). Regression and correlation. Statistics in medicine, 189:218.

Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. 2nd ed. Erlbaum. Hillsdale, NJ.

Danese, P., & Romano, P. (2011). Supply chain integration and efficiency performance: a study on the interactions between customer and supplier integration. Supply Chain Management, 16 (4), 220-230.

Denison, D., Nieminen, L., & Kotrba, L. (2012). Diagnosing organizational cultures: A conceptual and empirical review of culture effectiveness surveys. European Journal of Work and Organizational Psychology, 23 (1), 145-161.

Denison, D.R., & Spreitzer, G. (1991). Organizational culture and organizational development: a competing values approach. Research in Organizational Change and Development, 5 (1), 1-21.

Dubey, R., Gunasekaran, A., Childe, S.J., Papadopoulos, T., & Helo, P. (2019). Supplier relationship management for circular economy: Influence of external pressures and top management commitment. Management Decision, 57 (4), 767-790.

Forkmann, S., Henneberg, S., Naude, P., & Mitrega, M. (2016). Supplier relationship management capability: a qualification and extension. Industrial Marketing Management, 57, 185-200.

Gregory, B.T., Harris, S.G., Armenakis, A.A., & Shook, C.L. (2009). Organizational culture and effectiveness: a study of values, attitudes, and organizational outcomes. Journal of Business Research, 62 (7), 673-679.

Harrison, R, & Stokes, H. (1992). Diagnosing Organizational Culture. Pfeiffer & Company, San Francisco, USA.

Hartnell, C.A., Ou, A.Y., & Kinicki, A. (2011). Organizational culture and organizational effectiveness: a meta-analytic investigation of the competing values framework’s theoretical suppositions. Journal of Applied Psychology, 96 (4), 677-694.

Huo, B., Qi, Y., Wang, Z., & Zhao, X. (2014). The impact of supply chain integration on firm performance. Supply Chain Management: An International Journal, 19(4), 369-384.

Jacobs, M., Yu, W., & Chavez, R. (2016). The effect of internal communication and employee satisfaction on supply chain integration. International Journal of Production Economics, 171 (1), 60-70.

Jambulingam, T., Kathuria, R., & Nevin, J.R (2011). Fairness-trust-loyalty relationship under varying conditions of supplier-buyer interdependence. Journal of Marketing Theory and Practice, 19 (1), 39-56.

Janićijević, N. (2008). Organizaciono ponašanje, Data Status, Beograd.

Kaur, M. (2009). Organizational Culture and Organizational Climate as a Determinant of Motivation. Journal of Management Research, 8 (10), 38-51.

Kim, D. (2013). Relationship between supply chain integration and performance. Operational Management Resources, 6, 74- 90.

Kim, T., & Chang, J. (2019). Organizational culture and performance: a macro-level longitudinal study. Leadership & Organization Development Journal, 40 (1), 65-84.

Koufteros, X.A., Vonderembse, M., & Jayaram, J. (2005). Internal and external integration for product development: the contingency effects of uncertainty, equivocality, and platform strategy. Decision Sciences, 36 (1), 97-133.

Krajcsák, Z. (2018). Relationships between employee commitment and organizationalcultures: a theoretical framework. International Journal of Organizational Analysis, 26 (3), 398-414.

Kucharska, W., & Bedford, D. (2019). Knowledge Sharing and Organizational Culture Dimensions: Does Job Satisfaction Matter? Electronic Journal of Knowledge Management, 17 (1), 1-18.

Kumar, R. (2020). Supply Chain and Logistics Management: Concepts, Methodologies, Tools, and Applications. IGI Global, Pennsylvania, USA.

Leech, N. L., Barrett, K. C., & Morgan, G. A. (2005). SPSS for Intermediate Statistics, Use and Interpretation. 2nd Edition, Lawrence Erlbaum Associates Inc., Mahwah.

Lee, C. W., Kwon, I. W. G., & Severance, D. (2007). Relationship between supply chain performance and degree of linkage among supplier, internal integration, and customer. Supply Chain Management, 12 (6), 444-452.

Mandal, S. (2017). The influence of organizational culture on healthcare supply chain resilience: moderating role of technology orientation. Journal of Business & Industrial Marketing, 32 (8), 1021-1037.

Muhlis, M., & Prateep, W. (2019). The effects of culture and human resource management policies on supply chain management strategy. Polish Journal of Management Studies, 19 (1), 235-248.

Naor, M., Goldstein, S., Linderman, K., & Schroeder R. (2008). The Role of Culture as Driver of Quality Management and Performance: Infrastructure Versus Core Quality Practices. Decision Sciences, 39, 671-702.

Nguyen, T., Nguyen, T., & Pham, T. (2020). The effect of corporate entrepreneurship, organizational culture on supply chain management and business performance in chemical industry. Uncertain Supply Chain Management, 8 (1), 67-76.

Qi, Y., Huo, B., Wang, Z., Yan, H., & Yeung, J. (2017). The impact of operations and supply chain strategies on integration and performance. International Journal of Production Economics, 185, 162-174.

Pakurar, M., Haddad, H., Popp, J., Khan, T., & Olah, J. (2019). Supply chain integration, organizational performance and balanced scorecard: an empirical study of the banking sector in Jordan. Journal of international studies, 2, 129-146.

Polychroniou, P., & Trivellas, P. (2018). The impact of strong and balanced organizational cultures on firm performance: Assessing moderated effects. International Journal of Quality and Service Sciences, 10 (1), 16-35.

Ponnu, A., & Hassan, Z. (2015). The Influences of Organizational Culture on Performance Management. International Journal of Accounting, Business and Management, 3 (1), 135-145.

Porter, M. (2019). Supply Chain Integration: Does Organizational Culture Matter? Operations and Supply Chain Management, 12 (1), 49-59.

Prajogo, D.I., & McDermott, C. (2005). The relationship between total quality management practices and organizational culture. International Journal of Operations & Production Management, 25 (11), 1101-1122.

Rezaei, E., Paydar, M.M., & Safaei, A.S. (2020). Customer relationship management and new product development in designing a robust supply chain. RAIRO - Operations Research, 54 (2), 369-391.

Roscoe, S., Eckstein, D., Blome, C., & Goellner, M. (2020). Determining how internal and external process connectivity affect supply chain agility: a life-cycle theory perspective. Production Planning & Control, 31 (1), 78-91.

Sahay, B.S. (2003). Understanding trust in supply chain relationships. Industrial Management & Data Systems, 103 (8), 553-563.

Shih, C.-C., & Huang, S.-J. (2010). Exploring the relationship between organizational culture and software process improvement deployment. Information and Management, 47, (5-6), 271-281.

Sikavica, P., Bahtijarević-Šiber, F., & Pološki Vokić, N. (2008). Temelji menadžmenta, Školska knjiga Zagreb, Zagreb, Hrvatska.

Simchi-Levi, D., Kaminsky P., & Simchi-Levi, E. (2003). Designing & Managing the Supply Chain. McGraw-Hill, New York.

Sokro, E. (2012). Analysis of the relationship that exists between organisational culture, motivation and performance. Problems of Management in the 21st Century, 3, 106-119.

Stock, G., McFadden, K., & Gowen, C. (2007). Organizational culture, critical success factors, and the reduction of hospital errors. International Journal of Production Economics, 106 (2), 368-392.

Sung, H., & Kim, S. (2019). The effect of organizational culture on supply chain management in uncertain environments. Asia Pacific Journal of Marketing and Logistics, 31 (4), 1003-1026.

Tarifa-Fernandez, J., & De Burgos-Jiménez, J. (2017). Supply chain integration and performance relationship: a moderating effects review. International Journal of Logistics Management, 28 (4), 1243-1271.

Teller, C., Kotzab, H., Grant, D., & Holweg, C. (2016). The importance of key supplier relationship management in supply chains. International Journal of Retail & Distribution Management, 44 (2), 109-123.

Ullah, I., & Narain, R. (2020). The Impact of Customer Relationship Management and Organizational Culture on Mass Customization Capability and Firm Performance. International Journal of Customer Relationship Marketing and Management, 11 (13), 60-81.

Utami, P., & Sitohang, M. (2019). Effect of organizational culture intensity on job satisfaction. Indonesian Journal of Health Administration, 7 (2), 116-122.

Walters, M., Dobson, P., & Williams, A. (1989). Changing Culture. Institute of Personal Management, London, UK.

Wiengarten, F., Humphreys, P., Gimenez, C., & Mclvor, R. (2016). Risk, risk management practices, and the success of supply chain integration. International Journal of Production Economics, 171, 361-370.

Wong, C., Boon, S. & Wong, C. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, 29(6), 604-615.

Yilmaz, C., & Ergun, E. (2008). Organizational culture and firm effectiveness: An examination of relative effects of culture traits and the balanced culture hypothesis in an emerging economy. Journal of World Business, 43 (3), 290-306.

Yunus, E., & Tadisina, S. (2010). Organizational Culture Context, Supply Chain Integration and Performance. POMS 21st Annual Conference, Vancouver, Canada.

Zu, X., Robbins, T., & Fredendall, L. (2010). Mapping the critical links between organizational culture and TQM/Six Sigma practices. International Journal of Production Economics, 123 (1), 86-106.

Published
2021/06/03
Section
Original Scientific Paper