User evaluation of the interfaces for the remote control of manufacturing systems
Sažetak
Abstract
This paper is a contribution to the new direction for enhancement in remote controlling functionality in manufacturing systems and presents a methodology for evaluating user interfaces for the remote control of a Ubiquitous Manufacturing System. Survey is based on the experiment that involved 68 subjects, students at the Faculty of Mechanical Engineering, the University of Belgrade, Serbia, as future users of the interface for the remote collaborative control of manufacturing systems. The results show that the user evaluation instrument consists of usability and collaboration as correlated measures. Usability comprises effectiveness, efficiency and representational fidelity measures, while collaboration includes collaboration effort, awareness/ involvement and co-presence. The results of this survey will help in future design decisions and measuring its quality of use.
Keywords: interface, evaluation, remote control, manufacturing system
Rezime
Rad predstavlja doprinos novom pravcu unapredjenja daljinskog upravljanja funkcionalnostima i prezentuje metodologiju za procenu korisničkih interfejsa za daljinsko upravljanje ubikvitnim proizvodnim sistemima. Istraživanje je zasnovano na eksperimentu, koji je uključio 68 ispitanika, studenata Mašinskog fakulteta Univerziteta u Beogradu, koji predstavljaju buduće korisnike interfejsa za daljinsko kolaborativno upravljanje proizvodnim sistemima. Rezultati pokazuju da se instrument za ocenu sastoji od koreliranih mera korisnosti i kolaboracije. Korisnost sadrži mere efikasnosti, efektivnosti i reprezentativne tačnosti, dok kolaboracija uključuje napor, uključenost i koprisutnost. Rezultati rada treba da pomognu pri odlučivanju u budućem dizajniranju i pri merenju kvaliteta upotrebe.
Ključne reči: interfejs, evaluacija, daljinsko upravljanje, proizvodni sistem
Reference
Abdinnour‐Helm, S. F., Chaparro, B. S., & Farmer, S. M. (2005). Using the end‐user computing satisfaction (EUCS) instrument to measure satisfaction with a web site. Decision Sciences, 36(2), 341-364.
Aladwani, A. M., &Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web quality. Information & Management, 39(6), 467-476.
Barnum, C. (2002). Usability testing and research. New York: Longman.
Bevis, K.J. & Henke, K.A. 2008. Evaluating usability in an information product. Proc. of the IEEE InternationalProfessional Communication Conference (IPCC‟08), 1-5.
Dalgarno, B., & Lee, M. J. (2010). What are the learning affordances of 3‐D virtual environments?.British Journal of Educational Technology, 41(1), 10-32.
DeLone, W. & McLean, E., (1992). Information Systems Success: The Quest for the Dependent Variable, Information SystemsResearch, (3:1), 60–95.
Doll, W. J., &Torkzadeh, G. (1991). The measurement of end-user computing satisfaction: theoretical and methodological issues. MIS quarterly, 5-10.
Doll, W. J., Xia, W., &Torkzadeh, G. (1994). A confirmatory factor analysis of the end-user computing satisfaction instrument. Mis Quarterly, 453-461.
Grandzol J., & Gershon M. (1998). A survey for standardizing TQMmodeling research. Int. J. Qual. Sci., 3(1): 80-105.
Grudin, J., (1988). Evaluation of user interfaces for remote collaborative control of manufacturing systems, Why CSCW Applications Fail: Problems in the Design and Evaluation of Organizational Interfaces, in Proceedings of the ACM CSCW'88 Conference on Computer-Supported Cooperative Work, Perspectives on Evaluation, pp. 85-93.
Hair J, Anderson R, Tatham R, Black W (1998). Multivariate Data Analysis, 5th edition, Prentice Hall, London.
Hartson, H., Andre, T. & Williges, R. (2001). Criteria for evaluating usability evaluation methods,International Journal of Human-Computer Interaction, Vol. 13, Issue 4, 373-410.
Holzinger, A. (2005). Usability engineering methods for software developers.Commununications of the ACM, 48(1), 71–74.
Hornbæk, K. (2006). Current practice in measuring usability: Challenges to usability studies and research. International journal of human-computer studies, 64(2), 79-102.
Hrimech, H., Alem, L., &Merienne, F. (2011). How 3D interaction metaphors affect user experience in collaborative virtual environments. Advances in Human-Computer Interaction, 2011: 8.
Hooper, D., Coughlan, J., & Mullen, M. (2008). Structural equation modelling: guidelines for determining model fit. Articles, 2.
IEC 9126-1: 2001 Software Engineering-Product Quality-Part 1: Quality Model. Geneva, Switzerland: International Organization for Standardization.
ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability, International Organization for Standardization.
Ives, B. and M. Olson. (1984)User Involvement and MIS Success; A Review of Research,Management Science. 30 (5), 586-603.
Joreskog, K. G., & Sorbom,, D., (1984). LISREL VI: Analysis of Linear Structural Relationships by the Method of Maximum Likelihood, National Educational Resources, Chicago, Ill.
Liu, Q., & Shi, Y. J. (2008). Grid manufacturing for cross-enterprise. Int J AdvManufTechnol, 36, 205–212.
Lu, S. Y., ElMaraghy, W., Schuh, G., & Wilhelm, R. (2007). A scientific foundation of collaborative engineering. CIRP Annals-Manufacturing Technology, 56(2), 605-634.
Pappas, M., Karabatsou, V., Mavrikios, D., &Chryssolouris, G. (2006). Development of a web-based collaboration platform for manufacturing product and process design evaluation using virtual reality techniques. International Journal of Computer Integrated Manufacturing, 19(8), 805-814.
Putnik, G.D., Shah, V., Castro, H. & Cunha, (2011) M.M.: The Functionality of Remote Controlling in Ubiquitous Manufacturing Systems Demonstrator for I*PROMS ‘efm’ Showcase, Tekhné - Revista de EstudosPolitécnicos/Polytechnical Studies Review, 9(15), 169-189.
Redish, G. (2007). Expanding usability testing to evaluate complex systems. Journal ofUsability Studies, 2(3), 102–111.
Rezayat, M., (2000) The enterprise - web portal for life cycle support. Computer Aided Design, 32(2), 85–96.
Shah, V., Putnik, G. D., & Castro, H. (2012). Prototype Multiplex Communication System for Remote Control of Machine Tools. In Virtual and Networked Organizations, Emergent Technologies and Tools. Springer Berlin Heidelberg, 241-252.
Straub, D. W., Hoffman, D. L., Weber, B. W., &Steinfield, C. (2002). Measuringe-commerce in net-enabled organizations: An introduction to the special issue.Information Systems Research, 13(2), 115–124.
Todd, S., 1992, Collective Action: Theory andApplication, University of Michigan Press.
Vilana, J. R., & Monroy, C. R. (2010). Influence of cultural mechanisms on horizontal inter-firm collaborations. Journal of Industrial Engineering and Management, 3(1), 138-175.
Wang, L., Orban, P., Cunningham, A., & Lang, S. (2004). Remote real-time CNC machining for web-based manufacturing. Robotics and Computer-Integrated Manufacturing, 20(6), 563-571.
The Author wishes to submit the Work to SJM for publication. To enable SJM to publish the Work and to give effect to the parties’ intention set forth herein, they have agreed to cede the first right to publication and republication in the SJM Journal.
Cession
The Author hereby cedes to SJM, who accepts the cession, to the copyright in and to the paper.
The purpose of the cession is to enable SJM to publish the Work, as first publisher world-wide, and for republication in the SJM Journal, and to grant the right to others to publish the Work world-wide, for so long as such copyright subsists;
SJM shall be entitled to edit the work before publication, as it deems fit, subject to the Authors approval
The Author warrants to SJM that:
- the Author is the owner of the copyright in the Work, whether as author or as reassigned from the Author’s employee and that the Author is entitled to cede the copyright to SJM;
- the paper (or any of its part) is not submitted or accepted for publication in any other Journal;
- the Work is an original work created by the Author;
- the Author has not transferred, ceded, or assigned the copyright, or any part thereof, to any third party; or granted any third party a licence or other right to the copyright, which may affect or detract from the rights granted to SJM in terms of this agreement.
The Author hereby indemnifies the SJM as a body and its individual members, to the fullest extent permitted in law, against all or any claims which may arise consequent to the warranties set forth.
No monetary consideration shall be payable by SJM to the Author for the cession, but SJM shall clearly identify the Author as having produced the Work and ensure that due recognition is given to the Author in any publication of the Work.
Should SJM, in its sole discretion, elect not to publish the Work within 1 year after the date of this agreement, the cession shall lapse and be of no further effect. In such event the copyright shall revert to the Author and SJM shall not publish the Work, or any part thereof, without the Author’s prior written consent.