УГОСТИТЕЉСТВО У ИЗАЗОВИМА COVID-19 ПАНДЕМИЈЕ
Ključne reči:
угоститељство, одрживост, храна, пандемија, COVID-19, достава
Sažetak
Одрживо пословање у доба COVID-19 пандемије једна је од кључних тема у угоститељству и туризму са великом популаризацијом у научно-истраживачким круговима. Зато је фокус овог истраживања био на искуставима менаџмента угоститељских објеката у Р. Србији. Ово квалитативно истраживање се бавило прикупљањем података о оперативним и економским ефектима пандемије COVID-19 на пословање 17 угоститељских објеката за пружање услуга хране и пића. Истраживање је обухватало перод рада од априла 2020. до априла 2021, као најспецифичнијег за опастанак у пословању, борећи се са изазвовима потпуног затварања, ограниченог пословања и велике преорјентације на доставу и шалтерску продају. Интервјуи су спроведени на тему перцепције и ставова менаџмента. Предмет овог рада је одрживост угоститељства у изазовима које је наметнула пандемија. Задатак рада је био да истражи искуства власника, менаџмента и шефова различитих угоститељских објеката за пружање услуга хране и пића. Циљ рада је био да дође до података о предвиђању кризе и предузетим радњама ради опстанка на угоститељско-туристичком тржишту.
Reference
1. Ballantyne, R., Packer, J., Axelsen, M., (2009). Trends in tourism research. Annals of Tourism Research, 36(1), 149–152.
2. Brizek, М., Frash, E.R., McLeod, M.B., Patience, M.O., (2021). Independent restaurant operator perspectives in the wake of the COVID-19 pandemic. International Journal of Hospitality Management, 93, https://doi.org/10.1016/j.ijhm.2020.102766.
3. Bryman A., (2012). Social Research Methods (4th ed.), Oxford University Press. https://doi.org/0199588058
4. Burhan, М., Talha Salam, М., Abou Hamdan, О., Tariq, Х. (2021) Crisis management in the hospitality sector SMEs in Pakistan during COVID-19. International Journal of Hospitality Management, 98, https://doi.org/10.1016/j.ijhm.2021.103037
5. Cable, J.,; Jaykus, L.A., Hoelzer, K., Newton, J., Torero, M., (2020). The impact of COVID-19 on food systems, safety, and security—a symposium report. Annals of the New York Academy of Sciences. 1484(1), 3-8. https://doi.org/10.1111/nyas.14482
6. Davahli, M.R., Karwowski, W., Sonmez, S., Apostolopoulos, Y., (2020). The Hospitality Industry in the Face of the COVID-19 Pandemic: Current Topics and Research Methods. Internatonal Journal of Environmental Research and Public Health. 17(20). https://doi.org/10.3390/ijerph17207366
7. Ding W., Levine, R., Lin, C., Xie, W., (2020). Corporate Immunity to the COVID-19 Pandemic. National Bureau of Economic Research, 141(2), 802-830.
8. Doern R. (2016). Entrepreneurship and crisis management: the experiences of small businesses during the London 2011 riots. Int. Small Bus. J. Res. Entrep., 34 276-302, 10.1177/0266242614553863
9. Dube, K., Nhamo, G., Chikodzi, D., (2020). COVID-19 cripples global restaurant and hospitality industry. Current Issues in Tourism, 24, 1487-1490.
10. Elshaer Abdallah M., (2021). Restaurants’ Response to COVID-19 Pandemic: The Realm of Egyptian Independent Restaurants. Journal of Quality Assurance in Hospitality & Tourism, 1-32.
11. Flanagan, E.W., Beyl, R.A., Fearnbach, S.N., Altazan, A.D., Martin, C.K., Redman, L.M., (2020). The Impact of COVID-19 Stay-At-Home Orders on Health Behaviors in Adults. Obesity. 29(2), 438-445. https://doi.org/10.1002/oby.23066
12. Garrido-Moreno, A. García-Morales, V.J. Martín-Rojas R. (2021). Going beyond the curve: strategic measures to recover hotel activity in times of COVID-19. Int. J. Hosp. Manag., 96, Article 102928, 10.1016/j.ijhm.2021.102928
13. Gössling, S., Scott, D., Hall, C.M. (2020). Pandemics, tourism and global change: A rapid assessment of COVID-19. J. Sustain. Tour. 1–20. https://doi.org/10.1080/09669582.2020.1758708
14. Hao, F. Xiao Q., Chon K. (2020). COVID-19 and China’s hotel industry: impacts, a disaster management framework, and post-pandemic agenda. Int. J. Hosp. Manag., 90 Article 102636, 10.1016/j.ijhm.2020.102636
15. Kim, J.; Lee, J.C. (2020). Effect of COVID-19 on Preference for Private Dining Facilities in Restaurants. J. Hosp. Tour. Manag. 45, 67–70. https://doi.org/10.1016/j.jhtm.2020.07.008
16. Kim, K., Bonn, M. A., Cho, M. (2021). Clean safety message framing as survival strategies for small independent restaurants during the COVID-19 pandemic. Journal of Hospitality and Tourism Management, 46, 423–431. doi:10.1016/j.jhtm.2021.01.016
17. Kirillova K. (2018). Phenomenology for hospitality: theoretical premises and practical applications Int. J. Contemp. Hosp. Manag., 30, 3326-3345,
18. Lakshmi, B.M., Shareena, P., (2020). Impact of COVID 19 on the Restaurants. Journal of Interdisciplinary Cycle Research, 12(8), 1327-1334
19. McGurran B., Smith, K.A., (2020). List of Coronavirus (COVID-19) Small Business Loan and Grant Programs, Forbes https://www.forbes.com/sites/advisor/2020/04/10/list-of-coronavirus-covid-19-small-business-loan-and-grant-programs/#288a5159cc4b (last accessed 13.10.2021.)
20. Nhamo, G., Dube, K., Chikodzi, D., (2020). Counting the Cost of COVID-19 on the Global Tourism Industry. Restaurants and COVID-19: A Focus on Sustainability and Recovery Pathways. 9, 205–224. doi:10.1007/978-3-030-56231-1_9
21. Ozili, P.K., Arun,T., (2020). Spillover of COVID-19: Impact on the Global Economy, SSRN 3562570, http://dx.doi.org/10.2139/ssrn.3562570
22. Ramelli S., Wagner A.F. (2020). Feverish Stock Price Reactions to Covid-19. The Review of Corporate Finance Studies, 9(3), 622–655, https://doi.org/10.1093/rcfs/cfaa012
23. Rowley, Ј. (2012). Conducting research interviews Manag. Res. Rev., 3(4), 260-271.
24. Song, H., J., Yeon, J., Lee, S., (2021). Impact of the COVID-19 pandemic: Evidence from the U.S. restaurant industry. International Journal of Hospitality Management, 92(), doi:10.1016/j.ijhm.2020.102702
25. Wilson, D., Johnson, B. A. M., Stokan, E., Overton, M. (2020). Institutional collective action during Covid-19: Lessons in local economic development. Public Administration Review, 80(5), 862–865. https://doi.org/10.1111/puar.
26. Yang Y., Zhang, H., Chen, X., (2020). Coronavirus pandemic and tourism: dynamic stochastic general equilibrium modeling of infectious disease outbreak Ann. Tour. Res., 83. doi: 10.1016/j.annals.2020.102913
27. Yang Y., Liu, H., Chen, X., (2020). COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders. International Journal of Contemporary Hospitality Management 32(12), pages 380-383
28. Yilmaz, G., Şahin, A., (2021). How does the COVID-19 outbreak affect the food and beverage industry in Turkey? Proposal of a holistic model. Journal of Foodservice Business Research, 1-37.
29. Yost, E., Kizildag, M., Ridderstaat, J. (2021). Financial recovery strategies for restaurants during COVID-19: Evidence from the US restaurant industry. Journal of Hospitality and Tourism Management, 47, 408–412. doi:10.1016/j.jhtm.2021.04.012
2. Brizek, М., Frash, E.R., McLeod, M.B., Patience, M.O., (2021). Independent restaurant operator perspectives in the wake of the COVID-19 pandemic. International Journal of Hospitality Management, 93, https://doi.org/10.1016/j.ijhm.2020.102766.
3. Bryman A., (2012). Social Research Methods (4th ed.), Oxford University Press. https://doi.org/0199588058
4. Burhan, М., Talha Salam, М., Abou Hamdan, О., Tariq, Х. (2021) Crisis management in the hospitality sector SMEs in Pakistan during COVID-19. International Journal of Hospitality Management, 98, https://doi.org/10.1016/j.ijhm.2021.103037
5. Cable, J.,; Jaykus, L.A., Hoelzer, K., Newton, J., Torero, M., (2020). The impact of COVID-19 on food systems, safety, and security—a symposium report. Annals of the New York Academy of Sciences. 1484(1), 3-8. https://doi.org/10.1111/nyas.14482
6. Davahli, M.R., Karwowski, W., Sonmez, S., Apostolopoulos, Y., (2020). The Hospitality Industry in the Face of the COVID-19 Pandemic: Current Topics and Research Methods. Internatonal Journal of Environmental Research and Public Health. 17(20). https://doi.org/10.3390/ijerph17207366
7. Ding W., Levine, R., Lin, C., Xie, W., (2020). Corporate Immunity to the COVID-19 Pandemic. National Bureau of Economic Research, 141(2), 802-830.
8. Doern R. (2016). Entrepreneurship and crisis management: the experiences of small businesses during the London 2011 riots. Int. Small Bus. J. Res. Entrep., 34 276-302, 10.1177/0266242614553863
9. Dube, K., Nhamo, G., Chikodzi, D., (2020). COVID-19 cripples global restaurant and hospitality industry. Current Issues in Tourism, 24, 1487-1490.
10. Elshaer Abdallah M., (2021). Restaurants’ Response to COVID-19 Pandemic: The Realm of Egyptian Independent Restaurants. Journal of Quality Assurance in Hospitality & Tourism, 1-32.
11. Flanagan, E.W., Beyl, R.A., Fearnbach, S.N., Altazan, A.D., Martin, C.K., Redman, L.M., (2020). The Impact of COVID-19 Stay-At-Home Orders on Health Behaviors in Adults. Obesity. 29(2), 438-445. https://doi.org/10.1002/oby.23066
12. Garrido-Moreno, A. García-Morales, V.J. Martín-Rojas R. (2021). Going beyond the curve: strategic measures to recover hotel activity in times of COVID-19. Int. J. Hosp. Manag., 96, Article 102928, 10.1016/j.ijhm.2021.102928
13. Gössling, S., Scott, D., Hall, C.M. (2020). Pandemics, tourism and global change: A rapid assessment of COVID-19. J. Sustain. Tour. 1–20. https://doi.org/10.1080/09669582.2020.1758708
14. Hao, F. Xiao Q., Chon K. (2020). COVID-19 and China’s hotel industry: impacts, a disaster management framework, and post-pandemic agenda. Int. J. Hosp. Manag., 90 Article 102636, 10.1016/j.ijhm.2020.102636
15. Kim, J.; Lee, J.C. (2020). Effect of COVID-19 on Preference for Private Dining Facilities in Restaurants. J. Hosp. Tour. Manag. 45, 67–70. https://doi.org/10.1016/j.jhtm.2020.07.008
16. Kim, K., Bonn, M. A., Cho, M. (2021). Clean safety message framing as survival strategies for small independent restaurants during the COVID-19 pandemic. Journal of Hospitality and Tourism Management, 46, 423–431. doi:10.1016/j.jhtm.2021.01.016
17. Kirillova K. (2018). Phenomenology for hospitality: theoretical premises and practical applications Int. J. Contemp. Hosp. Manag., 30, 3326-3345,
18. Lakshmi, B.M., Shareena, P., (2020). Impact of COVID 19 on the Restaurants. Journal of Interdisciplinary Cycle Research, 12(8), 1327-1334
19. McGurran B., Smith, K.A., (2020). List of Coronavirus (COVID-19) Small Business Loan and Grant Programs, Forbes https://www.forbes.com/sites/advisor/2020/04/10/list-of-coronavirus-covid-19-small-business-loan-and-grant-programs/#288a5159cc4b (last accessed 13.10.2021.)
20. Nhamo, G., Dube, K., Chikodzi, D., (2020). Counting the Cost of COVID-19 on the Global Tourism Industry. Restaurants and COVID-19: A Focus on Sustainability and Recovery Pathways. 9, 205–224. doi:10.1007/978-3-030-56231-1_9
21. Ozili, P.K., Arun,T., (2020). Spillover of COVID-19: Impact on the Global Economy, SSRN 3562570, http://dx.doi.org/10.2139/ssrn.3562570
22. Ramelli S., Wagner A.F. (2020). Feverish Stock Price Reactions to Covid-19. The Review of Corporate Finance Studies, 9(3), 622–655, https://doi.org/10.1093/rcfs/cfaa012
23. Rowley, Ј. (2012). Conducting research interviews Manag. Res. Rev., 3(4), 260-271.
24. Song, H., J., Yeon, J., Lee, S., (2021). Impact of the COVID-19 pandemic: Evidence from the U.S. restaurant industry. International Journal of Hospitality Management, 92(), doi:10.1016/j.ijhm.2020.102702
25. Wilson, D., Johnson, B. A. M., Stokan, E., Overton, M. (2020). Institutional collective action during Covid-19: Lessons in local economic development. Public Administration Review, 80(5), 862–865. https://doi.org/10.1111/puar.
26. Yang Y., Zhang, H., Chen, X., (2020). Coronavirus pandemic and tourism: dynamic stochastic general equilibrium modeling of infectious disease outbreak Ann. Tour. Res., 83. doi: 10.1016/j.annals.2020.102913
27. Yang Y., Liu, H., Chen, X., (2020). COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders. International Journal of Contemporary Hospitality Management 32(12), pages 380-383
28. Yilmaz, G., Şahin, A., (2021). How does the COVID-19 outbreak affect the food and beverage industry in Turkey? Proposal of a holistic model. Journal of Foodservice Business Research, 1-37.
29. Yost, E., Kizildag, M., Ridderstaat, J. (2021). Financial recovery strategies for restaurants during COVID-19: Evidence from the US restaurant industry. Journal of Hospitality and Tourism Management, 47, 408–412. doi:10.1016/j.jhtm.2021.04.012
