RAVNOTEŽA IZMEĐU ŽIVOTA I POSLA: ISTORIJAT I IMPLIKACIJE ZA HOTELSKU INDUSTRIJU
Sažetak
: Ravnoteža između života i posla postala je popularno istraživano područje u poslednjih dvadeset godina. Pre 1970-ih, posao i porodica su se proučavali kao međusobno isključeni domeni. Termin "ravnoteža između života i posla" uveden je u stručnu literaturu krajem 1970-ih kako bi opisao balansiranje zaposlenih žena koje su majke između brige o deci i poslovnih obaveza. Tokom 1990-ih godina, prepoznavanje značaja ravnoteže između života i posla nametnulo se kao vitalno pitanje za sve zaposlene oba pola, bez obzira na bračni i roditeljski status. Koncept ravnoteže između života i posla evoluirao je od konflikta uloga između porodice i posla, upravljanja višestrukim ulogama do obogaćivanja i integracije posla i porodice. Aktuelan su istraživanja ravnoteže između posla i života sa ciljem da se utvrdi da li su očekivanja zaposlenih u vezi sa poslom i višestrukim životnim ulogama kompatibilna ili ne. Značaj istraživanja ravnoteže između posla i života ogleda se na individualnim, organizacionim, institucionalnim i nacionalnim nivoima ishoda. Istraživanje ravnoteže između života i posla posebno je značajno u sektoru hotelijerstva zbog specifičnosti posla (radno intenzivna delatnost, dugo radno vreme, problemi upravljanja ljudskim resursima, organizacija posla, korišćenja godišnjih odmora, veliki udeo zaposlenih žena, zdravstveni problemi zaposlenih u hotelijerstvu), pa se smatra najvažnijim problemom hotelske industrije.
Reference
Adkins, C. L., & Premeaux, S. F. (2019). A cybernetic model of work-life balance through time. Human Resource Management Review, 29(4), 100680.
Allen, T. D., Herst, D. E., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology, 5(2), 278–308.
Ashforth, B. E., Kreiner, G. E., & Fugate, M. (2000). All in a day’s work: Boundaries and micro role transitions. The Academy of Management Review, 25(3), 472–491.
Bakker, A. B., & Demerouti, E. (2014). Job demands-resources theory. In Work and Wellbeing, Vol. III (pp. 37–64). Wiley Blackwell.
Bird, J. (2006). Work-life balance: Doing it right and avoiding the pitfalls. Employment Relations Today, 33(3), 21–30.
Brough, P., Timms, C., Chan, X. W., Hawkes, A., & Rasmussen, L. (2020). Work–Life Balance: Definitions, Causes, and Consequences. In T. Theorell (Ed.), Handbook of Socioeconomic Determinants of Occupational Health: From Macro-level to Micro-level Evidence (pp. 1–15). Springer International Publishing.
Brough, P., Timms, C., O’Driscoll, M. P., Kalliath, T., Siu, O.-L., Sit, C., & Lo, D. (2014). Work–life balance: A longitudinal evaluation of a new measure across Australia and New Zealand workers. The International Journal of Human Resource Management, 25(19), 2724–2744.
Burnett, K. (2011). Practical Contact Center Collaboration. Rosedog Pr.
Carlson, D. S., & Frone, M. R. (2003). Relation of behavioral and psychological involvement to a new four-factor conceptualization of work-family interference. Journal of Business and Psychology, 17(4), 515–535.
Carlson, D. S., Kacmar, K. M., Wayne, J. H., & Grzywacz, J. G. (2006). Measuring the positive side of the work-family interface: Development and validation of a work-family enrichment scale. Journal of Vocational Behavior, 68(1), 131–164.
Casper, W. J., Vaziri, H., Wayne, J. H., DeHauw, S., & Greenhaus, J. (2018). The jingle-jangle of work–nonwork balance: A comprehensive and meta-analytic review of its meaning and measurement. Journal of Applied Psychology, 103(2), 182–214.
Chang, A., McDonald, P., & Burton, P. (2010). Methodological choices in work-life balance research 1987 to 2006: A critical review. The International Journal of Human Resource Management, 21(13), 2381–2413.
Clark, S. C. (2000). Work/Family Border Theory: A New Theory of Work/Family Balance. Human Relations, 53(6), 747–770.
Crawford, W. S., Thompson, M. J., & Ashforth, B. E. (2019). Work-life events theory: Making sense of shock events in dual-earner couples. The Academy of Management Review, 44(1), 194–212.
Cullen, J., & McLaughlin, A. (2006). What drives the persistence of presenteeism as a managerial value in hotels?: Observations noted during an Irish work-life balance research project. International Journal of Hospitality Management, 25(3), 510–516.
Deery, M., & Jago, L. (2009). A Framework for Work-Life Balance Practices: Addressing the Needs of the Tourism Industry. Tourism and Hospitality Research, 9(2), 97–108.
Deery, M., & Jago, L. (2015). Revisiting talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality Management, 27, 453–472.
Deery, M., Jago, L., Harris, C., & Liburd, J. (2018). Work-Life Balance for Sustainable Tourism Development. In Dr. J. Liburd & Dr. D. Edwards (Eds.), Collaboration for Sustainable Tourism Development (1st ed.). Goodfellow Publishers.
Dermody, M. B., & Holloway, R. W. (1998). Recruitment and retention of managers. The Cornell Hotel and Restaurant Administration Quarterly, 39(6), 20–25.
Desrochers, S., Hilton, J. M., & Larwood, L. (2005). Preliminary Validation of the Work-Family Integration-Blurring Scale. Journal of Family Issues, 26(4), 442–466.
Desrochers, S., & Sargent, L. D. (2004). Boundary/Border Theory and Work-Family Integration. Organization Management Journal, 1(1), 40–48.
du Prel, J.-B., & Peter, R. (2015). Work-family conflict as a mediator in the association between work stress and depressive symptoms: Cross-sectional evidence from the German lidA-cohort study. International Archives of Occupational and Environmental Health, 88(3), 359–368.
Eby, L. T., Casper, W. J., Lockwood, A., Bordeaux, C., & Brinley, A. (2005). Work and family research in IO/OB: Content analysis and review of the literature (1980–2002). Journal of Vocational Behavior, 66(1), 124–197.
Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. The Academy of Management Review, 25(1), 178–199. h
Fisher, G. G., Bulger, C. A., & Smith, C. S. (2009). Beyond work and family: A measure of work/nonwork interference and enhancement. Journal of Occupational Health Psychology, 14(4), 441–456.
Frone, M. R. (2003). Work-family balance. In Handbook of occupational health psychology (pp. 143–162). American Psychological Association.
Frone, M. R. (2015). Relations of negative and positive work experiences to employee alcohol use: Testing the intervening role of negative and positive work rumination. Journal of Occupational Health Psychology, 20(2), 148–160.
Frone, M. R., Russell, M., & Cooper, M. L. (1992). Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. The Journal of Applied Psychology, 77(1), 65–78.
Gajić, T., Petrović, M. D., Radovanović, M. M., Vuković, D., & Yakovenko, N. V. (2021). Women’s Role in Organizational Commitment and Job Satisfaction in the Travel Industry – An Evidence from the Urban Setting. Sustainability, 13(15), 8395.
Gajić, T., Vujko, A., Petrović, M. D., Mrkńa, M., & Penić, M. (2018). Examination of regional disparity in the level of tourist offer in rural clusters of Serbia. Economics of Agriculture, 65(3), 911–927.
Ganster, D. C., & Rosen, C. C. (2013). Work stress and employee health: A multidisciplinary review. Journal of Management, 39(5), 1085–1122.
Glasgow, S., & Sang, K. (2016). Gender and Work-life Balance. In N. Arshed, J. McFarlane, & R. MacIntosh (Eds.), Enterprise and its Business Environment (1st ed.). Goodfellow Publishers.
Goff, S. J., Mount, M. K., & Jamison, R. L. (1990). Employer supported child care, work/family conflict, and absenteeism: A field study. Personnel Psychology, 43(4), 793–809.
Goode, W. J. (1960). A Theory of Role Strain. American Sociological Review, 25(4), 483–496.
Goodman, W. B., Crouter, A. C., & The Family Life Project Key Investigators. (2009). Longitudinal Associations between Maternal Work Stress, Negative Work-Family Spillover, and Depressive Symptoms. Family Relations, 58(3), 245–258.
Googins, B., & Burden, D. (1987). Vulnerability of working parents: Balancing work and home roles. Social Work, 32(4), 295–300.
Gordon, C. E., McMullin, J. A., & Adams, T. L. (2015). Flexible Small Firms? Why Some Small Firms Facilitate The Use of Flexible Workplace Policies. The Canadian Journal of Sociology / Cahiers Canadiens de Sociologie, 40(1), 1.
Gragnano, A., Simbula, S., & Miglioretti, M. (2020). Work–Life Balance: Weighing the Importance of Work–Family and Work–Health Balance. International Journal of Environmental Research and Public Health, 17(3), 907.
Greenhaus, J., & Allen, T. (2011). Work-Family Balance: A Review and Extension of the Literature. In Handbook of occupational health psychology (pp. 265–183).
Greenhaus, J. H., & Beutell, N. J. (1985). Sources and conflict between work and family roles. The Academy of Management Review, 10(1), 76–88.
Greenhaus, J. H., & Powell, G. N. (2006). When Work and Family Are Allies: A Theory of Work-Family Enrichment. The Academy of Management Review, 31(1), 72–92.
Greenhaus, J. H., & Powell, G. N. (2012). The family-relatedness of work decisions: A framework and agenda for theory and research. Journal of Vocational Behavior, 80(2), 246–255.
Greenhaus, J. H., & Powell, G. N. (2016). Making Work and Family Work: From hard choices to smart choices (1st edition). Routledge.
Grover, S. L., & Crooker, K. J. (1995). Who appreciates family-responsive human resource policies: The impact of family-friendly policies on the organizational attachment of parents and non-parents. Personnel Psychology, 48(2), 271–288.
Grzywacz, J. G., Carlson, D. S., Kacmar, K. M., & Wayne, J. H. (2007). A multi-level perspective on the synergies between work and family. Journal of Occupational and Organizational Psychology, 80(4), 559–574.
Grzywacz, J. G., & Marks, N. F. (2000). Reconceptualizing the work-family interface: An ecological perspective on the correlates of positive and negative spillover between work and family. Journal of Occupational Health Psychology, 5(1), 111–126.
Guest, D. E. (2017). Human resource management and employee well-being: Towards a new analytic framework. Human Resource Management Journal, 27(1), 22–38.
Hamilton, E., Gordon, J., & Whelan-Berry, K. (2006). Understanding the work-life conflict of never-married women without children. Women In Management Review, 21, 393–415.
Hammer, L. B., Neal, M. B., Newsom, J. T., Brockwood, K. J., & Colton, C. L. (2005). A longitudinal study of the effects of dual-earner couples’ utilization of family-friendly workplace supports on work and family outcomes. The Journal of Applied Psychology, 90(4), 799–810.
Hirschi, A., Shockley, K. M., & Zacher, H. (2019). Achieving Work-Family Balance: An Action Regulation Model. Academy of Management Review, 44(1), 150–171.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524.
Hofmann, V., & Stokburger-Sauer, N. E. (2017). The impact of emotional labor on employees’ work-life balance perception and commitment: A study in the hospitality industry. International Journal of Hospitality Management, 65, 47–58.
Hogarth, T., & Bosworth, D. (2009). Future Horizons for Work-life Balance.
Kahn, R., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity (pp. xii, 470). John Wiley.
Kalliath, T., & Brough, P. (2008). Work-life balance: A review of the meaning of the balance construct. Journal of Management & Organization, 14(3), 323–327.
Kamenou, N. (2008). Reconsidering Work–Life Balance Debates: Challenging Limited Understandings of the ‘Life’ Component in the Context of Ethnic Minority Women’s Experiences. British Journal of Management, 19, S99–S109.
Kanter, R. M. (1977). Work and Family in the United States: A Critical Review and Agenda for Research and Policy. Russell Sage Foundation.
Karatepe, O. M., & Uludag, O. (2007). Conflict, exhaustion, and motivation: A study of frontline employees in Northern Cyprus hotels. International Journal of Hospitality Management, 26, 645–665.
Karatepe, O. M., & Uludag, O. (2008). Role stress, burnout and their effects on frontline hotel employees’ job performance: Evidence from Northern Cyprus. International Journal of Tourism Research, 10(2), 111–126.
Kaya, B., & Karatepe, O. M. (2020). Attitudinal and behavioral outcomes of work-life balance among hotel employees: The mediating role of psychological contract breach. Journal of Hospitality and Tourism Management, 42, 199–209.
Kelly, E. L., & Moen, P. (2007). Rethinking the Clockwork of Work: Why Schedule Control May Pay Off at Work and at Home. Advances in Developing Human Resources, 9(4), 487–506.
Kennedy, D. J., & Fulford, M. D. (1999). On the Move: Management Relocation in the Hospitality Industry. Cornell Hotel and Restaurant Administration Quarterly, 40(2), 60–68.
Kirchmeyer, C. (1995). Managing the work-nonwork boundary: An assessment of organizational responses. Human Relations, 48, 515–536.
Kreiner, G. E. (2006). Consequences of Work-Home Segmentation or Integration: A Person-Environment Fit Perspective. Journal of Organizational Behavior, 27(4), 485–507.
Lewis, S., & Cooper, C. (1988). Stress in dual-earner families. In Women and work: An annual review, Vol. 3. (pp. 139–168). Sage Publications, Inc.
Lewis, S. N., & Cooper, C. L. (1987). Stress in two-earner couples and stage in the life-cycle. Journal of Occupational Psychology, 60(4), 289–303.
Lin, Y.-S., Huang, W.-S., Yang, C.-T., & Chiang, M.-J. (2014). Work–leisure conflict and its associations with well-being: The roles of social support, leisure participation and job burnout. Tourism Management, 45, 244–252.
Liu, T., Gao, J., Zhu, M., & Jin, S. (2021). Women’s Work-Life Balance in Hospitality: Examining Its Impact on Organizational Commitment. Frontiers in Psychology, 12.
Ma, E., Wu, L., Yang, W., & Xu, S. (Tracy). (2021). Hotel work-family support policies and employees’ needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience. Tourism Management, 83, 104216.
Marks, S., & MacDermid, S. (1996). Multiple roles and the self: A theory of role balance. Journal of Marriage and the Family, 58(2), 417–432.
Merton, R. (1949). Social Theory and Social Structure. Free Press.
Mulvaney, R. H., O’Neill, J. W., Cleveland, J. N., & Crouter, A. C. (2007). A model of work-family dynamics of hotel managers. Annals of Tourism Research, 34, 66–87.
Myers, C. S. (1926). Industrial psychology [in Great Britain]. The People’s Institute publishing company, incorporated.
Neal, M. B., Chapman, N. J., Ingersoll-Dayton, B., & Emlen, A. C. (1993). Balancing Work and Caregiving for Children, Adults, and Elders (1st edition). SAGE Publications, Inc.
Nippert-Eng, C. (1996). Calendars and keys: The classification of “home” and “work.” Sociological Forum, 11(3), 563–582.
Perugini, C., & Vladisavljević, M. (2019). Gender inequality and the gender-job satisfaction paradox in Europe. Labour Economics, 60, 129–147.
Pleck, J. H. (1977). The work-family role system. Social Problems, 24(4), 417–427.
Powell, G., & Greenhaus, J. (2006). Is the opposite of positive negative?: Untangling the complex relationship between work-family enrichment and conflict. Career Development International, 11, 650–659.
Ransome, P. (2007). Conceptualizing boundaries between ‘life’ and ‘work.’ The International Journal of Human Resource Management, 18(3), 374–386.
Rapoport, R., & Rapoport, R. (1965). Work and Family in Contemporary Society. American Sociological Review, 30(3), 381–394.
Rashmi, K., & Kataria, A. (2021). Work–life balance: A systematic literature review and bibliometric analysis. International Journal of Sociology and Social Policy, ahead-of-print(ahead-of-print).
Roberts, K. (2007). Work-life balance-the sources of the contemporary problem and the probable outcomes: A review and interpretation of the evidence. Employee Relations, 29, 334–351.
Rowley, G., & Purcell, K. (2001). ‘As cooks go, she went’: Is labour churn inevitable? International Journal of Hospitality Management, 20(2), 163–185.
Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19(15), 15. 799.
Seočanac, M., & Sekulić, D. (2020). Satisfaction with the service quality in Serbian mountain hotels: Analysis of reviews on Booking.com. Marketing, 51(2), 108–120.
Smeltzer, S. C., Cantrell, M. A., Sharts-Hopko, N. C., Heverly, M. A., Jenkinson, A., & Nthenge, S. (2016). Psychometric Analysis of the Work/Life Balance Self-Assessment Scale. Journal of Nursing Measurement, 24(1), 5–14.
Soni, P., & Bakhru, K. (2019). Understanding triangulated collaboration of work-life balance, personality traits and eudaimonic well-being. Problems and Perspectives in Management, 17(2), 63–82.
Stalcup, L. D., & Pearson, T. A. (2001). A Model of the Causes of Management Turnover in Hotels. Journal of Hospitality & Tourism Research, 25(1), 17–30.
Stoilova, R., Ilieva-Trichkova, P., & Bieri, F. (2020). Work–life balance in Europe: Institutional contexts and individual factors. International Journal of Sociology and Social Policy, 40(3/4), 366–381.
Syed, J., & Ozbilgin, M. (2015). Managing Diversity and Inclusion: An International Perspective.
Tongchaiprasit, P., & Ariyabuddhiphongs, V. (2016). Creativity and turnover intention among hotel chefs: The mediating effects of job satisfaction and job stress. International Journal of Hospitality Management, 55, 33–40.
Uysal, M., Sirgy, M. J., Woo, E., & Kim, H. (Lina). (2016). Quality of life (QOL) and well-being research in tourism. Tourism Management, 53, 244–261.
Valcour, M. (2007). Work-based resources as moderators of the relationship between work hours and satisfaction with work-family balance. Journal of Applied Psychology, 92(6), 1512–1523.
Voydanoff, P. (2004). The effects of work demands and resources on work-to-family conflict and facilitation. Journal of Marriage and Family, 66(2), 398–412.
Voydanoff, P. (2005). Toward a conceptualization of perceived work-family fit and balance: A demands and resources approach. Journal of Marriage and Family, 67(4), 822–836.
Wagner, D. L., & Neal, M. B. (1994). Caregiving and work: Consequences, correlates, and workplace responses. Educational Gerontology, 20(7), 645–663.
Wayne, J. H., Butts, M. M., Casper, W. J., & Allen, T. D. (2017). In search of balance: A conceptual and empirical integration of multiple meanings of work–family balance. Personnel Psychology, 70(1), 167–210.
Wayne, J. H., Musisca, N., & Fleeson, W. (2004). Considering the role of personality in the work-family experience: Relationships of the big five to work-family conflict and facilitation. Journal of Vocational Behavior, 64(1), 108–130.
WHO. (2022). World health statistics 2022: Monitoring health for the SDGs, sustainable development goals. https://www.who.int/data/gho/publications/world-health-statistics
Williams, J. C., Blair‐Loy, M., & Berdahl, J. L. (2013). Cultural schemas, social class, and the flexibility stigma. Journal of Social Issues, 69(2), 209–234.
Wong, S. C., & Ko, A. (2009). Exploratory study of understanding hotel employees’ perception on work–life balance issues. International Journal of Hospitality Management, 28(2), 195–203.
Young, M. B. (1999). Work-Family Backlash: Begging the Question, What’s Fair? The Annals of the American Academy of Political and Social Science, 562, 32–46.
Zedeck, S. (1992). Introduction: Exploring the domain of work and family concerns. In Work, families, and organizations (pp. 1–32). Jossey-Bass/Wiley.
