ANALIZA MODELA ZA MERENJE PERFORMANSI PROCESA

Barbara P Simeunović; Dragoslav R Slović; Jelena Andreja N Radaković

doi:10.5937/skolbiz2-9630

Barbara P Simeunović Univerzitet u Beogradu, Fakultet organizacionih nauka, Katedra za industrijsko i menadžment inženjerstvo
Dragoslav R Slović Univerzitet u Beogradu, Fakultet organizacionih nauka, Katedra za industrijsko i menadžment inženjerstvo
Jelena Andreja N Radaković Univerzitet u Beogradu, Fakultet organizacionih nauka

DOI: https://doi.org/10.5937/skolbiz2-9630

Ključne reči: process performance measurement models||, ||modeli za merenje performansi procesa, PROCESS PERFORMANCE MEASUREMENT||, ||merenje performansi procesa, goals||, ||ciljevi, processes||, ||procesi, process performance indicators||, ||indikatori performansi procesa, ANALISYS||, ||analiza, criteria||, ||kriterijumi,

Sažetak

U literaturi se može pronaći veliki broj modela koji pružaju smernice za razvoj sistema za merenje performansi procesa i ispituju probleme merenja performansi iz različitih perspektiva. U radu su razmatrani neki od najznačajnijih modela za merenje performansi procesa, izvršena je njihova uporedna analiza prema 11 kriterijuma i primećeno je da većina tih modela polazi od strategije ili ciljeva pri određivanju performansi, ali i da većina njih ne specificira indikatore performansi, već samo daje naznake kako doći do njih. Takođe, nijedan model ne povezuje direktno ciljeve organizacije i indikatore performansi procesa, što smanjuje njihovu fleksibilnost i adaptabilnost. Na osnovu toga, identifikovana je potreba za razvojem novog modela, koji bi prevazišao navedene nedostatke, što predstavlja pravac daljeg istraživanja.

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