NAVIGATING THE COMPLEX WORLD OF FOOD AND BEVERAGE MANAGEMENT IN HOTELS: CHALLENGES, OPPORTUNITIES, AND BEST PRACTICES

  • Miloš Zrnić Visoka Hotelijerska Škola
  • Tamara Gajić Faculty of Hotel and Tourism Management, University of Kragujevac, Vrnjačka Banja,
  • Dragan Vukolić Faculty of Hotel and Tourism Management, University of Kragujevac, Vrnjačka Banja,
  • Snežana Knežević University of Kragujevac, Faculty of Medical Sciences, Kragujevac, Vrnjačka Banja, Serbia
  • Miroslav Knežević University Singidunum, Faculty of Tourism and Hotel Management. Serbia. Belgrade
Keywords: Ključne reči: upravljanje hranom i pićem, hotel, izazovi, mogućnosti.

Abstract


This paper explores various aspects of food and beverage management in hotels and highlights the significant role this area plays in hotel operations. This paper reviews the literature published since 2013, focusing on the application of the latest approaches in food and beverage management hotels in general. A comparative analysis was used to gain a better insight into food and beverage management in different hotels. The paper will analyze key trends in the field of food and beverage management in hotels and investigate how the application of new technologies and approaches can affect the efficiency and profitability of business.

Author Biography

Miloš Zrnić, Visoka Hotelijerska Škola

Lecturer of culinary arts

References

Abd Aziz, N. A., Ramdan, M. R., Nik Hussin, N. S., Abdul Aziz, Z., Osman, J., & Hasbollah, H. R. (2021). The Determinants of Global Expansion: A Study on Food and Beverage Franchisors in Malaysia. Sustainability13(18), 10328.


Amin, M., Yahya, Z., Ismayatim, W. F. A., Nasharuddin, S. Z., & Kassim, E. (2013). Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry. Services Marketing Quarterly34(2), 115-125.


Baloglu, S., & Mangaloglu, M. (2015). An analysis of studies on environmentally sustainable tourism: A systematic review. Journal of Hospitality and Tourism Management, 22, 1-10.


Cheong, Y. S., Seah, C. S., Loh, Y. X., & Loh, L. H. (2021). Artificial Intelligence (AI) in the food and beverage industry improves the customer experience. In 2021 2nd International Conference on Artificial Intelligence and Data Sciences (AiDAS) (pp. 1-6). IEEE.


Cho, M., & Olsen, M. (2013). Hotel foodservice managers' perspectives on sustainable practices. Journal of Hospitality and Tourism Research, 37(4), 508-526.


Chriqui, J. F., Pickel, M., & Story, M. (2014). Influence of school competitive food and beverage policies on obesity, consumption, and availability: a systematic review. JAMA pediatrics168(3), 279-286.


Galloway, D., & Parkinson, J. (2014). Food and Beverage Management (5th ed.). Oxford: Elsevier.


Hsu, C. H. C., & Shen, Y. C. (2016). A study of food and beverage cost control in the hotel industry. Journal of Hospitality and Tourism Research, 40(3), 259-278.


Kim, S. H., & Lee, T. J. (2017). Investigating the influence of experiential quality, customer satisfaction, and customer loyalty on the relationship between food and beverage attributes and hotel brand equity. Journal of Hospitality Marketing & Management, 26(8), 893-912.


Kostić-Stanković, M. (2015). Food and beverage management in hotels: A case study from Serbia. UTMS Journal of Economics, 6(1), 73-81.


Krsmanović, B., & Djurić, V. (2019). Influence of food and beverage service quality on guest satisfaction in hotels in Serbia. Journal of Foodservice Business Research, 22(3), 211-228.


Li, H., Ye, Q., & Law, R. (2013). Determinants of customer satisfaction in the hotel industry: An application of online review analysis. Asia Pacific Journal of Tourism Research18(7), 784-802.


Lin, P. M., Tung, V. W. S., Qiu Zhang, H., & Gu, Q. (2018). Tourist experience on memorable hospitality services. Journal of China Tourism Research14(2), 123-145.


Marković, S., Todorović, M., & Djokić, M. (2015). Analysis of food and beverage sector in Serbia in the function of competitiveness. Economic of Agriculture, 62(1), 79-90.


Niu, B., Xie, F., Mu, Z., & Ji, P. (2020). Multinational firms’ local sourcing strategies considering unreliable supply and environmental sustainability. Resources, Conservation and Recycling155, 104648.


Piboonrungroj, P., & Disney, S. M. (2015). Supply chain collaboration in tourism: a transaction cost economics analysis. International Journal of Supply Chain Management4(3), 25-31.


Ramli, A. A., Anuar, F. L. M. K., Rosli, I., & Jamalidan, S. A. (2018). The Relationship of Design, Implementation, Monitoring and Evaluation in Training and Development towards Employee Performance in Food and Beverage Industry. Global Business & Management Research10(3).


Sisson, L. G., & Adams, A. R. (2013). Essential hospitality management competencies: The importance of soft skills. Journal of Hospitality & Tourism Education, 25(3), 131-145.


Srecković, M., & Djurić, V. (2018). Measuring the efficiency of food and beverage departments in Serbian hotels. Tourism & Hospitality Management, 24(1), 53-65.


Vandenbrink, D., Pauzé, E., & Potvin Kent, M. (2020). Strategies used by the Canadian food and beverage industry to influence food and nutrition policies. International Journal of Behavioral Nutrition and Physical Activity, 17(1), 1-13.


Wang, Y. F., Chen, S. P., Lee, Y. C., & Tsai, C. T. S. (2013). Developing green management standards for restaurants: An application of green supply chain management. International journal of Hospitality management34, 263-273.


Xu, X., & Li, Y. (2016). The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach. International journal of hospitality management55, 57-69.


Yoo, J. J., & Park, H. J. (2014). Investigating customer satisfaction and loyalty in the hotel industry: The role of food and beverage quality. Journal of Travel & Tourism Marketing, 31(1), 82-96.


Zrnić, M. (2020). Study on the importance of food traceability in the tourism industry. Turističko poslovanje, (25-26), 17-25.


Zrnić, M., Gajić, T., Vukolić, D., & Čavić, S. (2022). Managing and minimizing food waste in the hospitality industry. Hotel Link. (2). 73-79.


 

Published
2023/07/05
Section
Članci