IZAZOVI LIDERSTVA U PROCESU UPRAVLJANJA KONFLIKTIMA U ORGANIZACIJAMA
Ključne reči:
konflikt, HRM, organizacija, upravljanje
Sažetak
Konflikti su deo naše svakodnevnice, prate nas i u privatnom i radnom okruženju. U svakom obliku organizacije suočavamo se sa određenim konfliktima. Radi pravilnog i uspešnog funkcionisanja organizacije, veoma je važno da se konfliktima upravlja na odgovarajući način. Cilj ovog istraživanja se odnosi na pružanje odgovora na pitanja koji se način upravljanja konfliktima najčešće primenjuje od strane zaposlenih, odnosno na koji način rukovodioci upravljaju konfliktima. Rezultati istraživanja ukazuju na to da se u okviru istraživane organizacije dominantno neguje kultura izbegavanja, te se preporučuje dodatna edukacija zaposlenih i rukovodilaca o najboljim načinima upravljanja konfliktima. Pomenuto će dovesti do uspostavljanja bolje organizacione kulture koja će biti održiva u dužem vremenskom periodu.
Reference
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Barki, H. & Hartwick, J. (2001). Interpersonal conflicts & its management in information system development. MIS Quarterly, 25(2), 195–228.
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Chen, J., Chen, L. & Zhang, J. (2006). A Scale Study of Work Conflict Handling Styles between Supervisors and Subordinates. Psychological Science, 29, 926–928.
Etele, A. V. & Akunne, L. I. (2023). A Comparative Analysis of the Adoption of Conflict Resolution Modelfor Conflict Management in Colleges of Education and Universities in South-East Nigeria. Asian Journal of Advanced Research and Reports, 17 (9), 11–19.
Gunkel, M., Schlaegel, C. & Taras, V. (2016). Cultural values, emotional intelligence, and conflict handling styles: A global study. Journal of World Business, 51(4), 568–585.
Iršič, M. (2004). Umetnost obvladovanja konfliktov. Ljubljana: Rakmo.
Kilmann, R. (18. 4. 2022a). Managing Internal Conflicts. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/managing-internal-conflicts-ralph-kilmann/?trackingId=PeZLmTjZRLO4pOh6e2VCkA%3D%3D
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Kilmann, R. (24. 1. 2018). Using Group TKI Profiles for Improving Conflict Management in Organizations. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/using-group-tki-profiles-improving-conflict-ralph-kilmann/?trackingId=0fXYpLg7Tx6KThhXVnAkYw%3D%3D
Kilmann, R. H. (2023). Which Conflict Mode Is Used Most Frequently? Kilman diagnostic. Retrieved on 19. 9. 2023 from https://kilmanndiagnostics.com/which-conflict-mode-is-used-most-frequently/
Kilmann diagnostics (2023). A Brief History of the Thomas-Kilmann Conflict Mode Instrument (TKI). Retrieved on 19. 9. 2023 from https://kilmanndiagnostics.com/a-brief-history-of-the-thomas-kilmann-conflict-mode-instrument/.
Klopčič, S. (23. 8. 2017). Konflikti so del našega življenja. Retrieved on 19. 9. 2023 from https://www.fakulteta.doba.si/doba-znanja/konflikti-so-del-nasega-zivljenja.
Lipičnik, B. (1996). Reševanje problemov namesto reševanja konfliktov. Ljubljana: Zavod Republike Slovenije za šolstvo.
Mills, B. R. & Mene, C. T. (2020). Conflict and its management in an organisation. International Journal of Scientific and Research Publications, 10 (5), 540–545.
Možina, S., Rozman, R., Tavčar, M. I., Pučko, D., Ivanko, Š., Lipičnik, B., Gričar, J., Glas, M., Kralj, J., Tekavčič, M., Dimovski, V. & Kovač, B. (2002). Management: nova znanja za uspeh. Radovljica: Didakta.
Olu, O. J. O. & Abolade, D. A. (2014). Impact of Conflict Management On Employees' Performance In A Public Sector Organisation In Nigeria. Management Strategies Journal, 23(1), pages 64-70.
Rahim, M. A. (1983). A Measure of Styles of Handling Interpersonal Conflict. Academy of Management Journal, 26, 368–376.
Qadir, A. (2020). Resolving conflicts at workplace -a discourse, using thomas-kilmann instrument mode framework. Retrieved on 19. 9. 2023 from https://www.researchgate.net/publication/344015881_RESOLVING_CONFLICTS_AT_WORKPLACE_-A_DISCOURSE_USING_THOMAS-KILMANN_INSTRUMENT_MODE_FRAMEWORK
Raja, C., Manickam, R., Sudha, M. & Vinay, N. (2023). Maximizing the Benefits of Conflict Management in Business. Retrieved on 19. 9. 2023 from https://www.researchgate.net/publication/371856391_Maximizing_the_Benefits_of_Conflict_Management_In_Business
Rozman, R., Kovač, J. & Kolektnik, F. (1993). Management. Ljubljana: Gospodarski vestnik.
Schermerhorn, J. R., Hunt, J. G. & Osborn, R. (1994). Managing organizational behavior. New York: Wiley.
Selič, P. (2012). Veščine v medosebnih odnosih za dobro delovanje tima = Shabani, G., Behluli, A. & Qerimi, F., (2022). The Impact of Conflict Management Styles on Organizational Performance: A Comparative Analysis. Emerging Science Journal, 6(4), 1–18.
Skupnjak, D. (2020). Rješavanje konflikata i vještine asertivnosti. Varaždinski učitelj: digitalni stručni časopis za odgoj i obrazovanje, 3(3), 98–116.
Stephen Sunday, O. J. O., & Pojwan, M. A. (2022). Evaluating Conflict Management Strategies and Industrial Harmony in Banking Organisation: A study of United Bank for Africa, Lafia Branch Nigeria. NOLEGEIN Journal of Leadership and Strategic Management, 5(2), 18–27.
Šubic, M. (2017). Povezava med tipom upravljanja konfliktov vodij in stopnjo zavzetosti zaposlenih v izbranem podjetju. Koper: Univerza na Primorskem, Fakulteta za management.
Taur, A. D., Gaikwad, U. S., Bochare, B. R., Talware, S. L., Ashtaputre, A. A., Bhutekar, S. V., Sheikh, M. R. & Ambhore, A. M. (2023). Conflict Management skills at Workplace. Indian Journal of Social Sciences and Literature Studies, 8 (1), 233–236.
Thomas, K. W. (2008). Thomas-Kilmann conflict mode. TKI Profile and Interpretive Report, 1(11).
Thomas, K. & Kilmann, R. (2008). Thomas-Kilmann Conflict Mode Instrument. Retrieved on 19. 9. 2023 from https://kilmanndiagnostics.com/wp-content/uploads/2018/03/TKI_Sample_Report.pdf
Thomas, K.W., Thomas, G.F. & Schaubhut, N. (2008) Conflict Styles of Men and Women at Six Organization Levels. International Journal of Conflict Management, 19, 148–166.
Tjosvold, D., Hui, C. & Yu, Z. (2003) Conflict Management and Task Reflexivity for Team In-Role and Extra-Role Performance in China. International Journal of Conflict Management, 14, 141–163.
Yi, Y. J. (2019) Analysis on the Current Situation of Conflict Management and Future Prospects. Open Journal of Business and Management, 7, 1053–1062.
Bao, Y. S., Zhu, F. W., Hu, Y. & Cui, N. (2016). The Research of Interpersonal Conflict and Solution Strategies. Psychology, 7, 541–545.
Barki, H. & Hartwick, J. (2001). Interpersonal conflicts & its management in information system development. MIS Quarterly, 25(2), 195–228.
Blake, R. R. & Mouton, J. S. (1968). The Managerial Grid: Key Orientations for Achieving Production Through People. Houston: Gulf Publishing Company.
Chen, J., Chen, L. & Zhang, J. (2006). A Scale Study of Work Conflict Handling Styles between Supervisors and Subordinates. Psychological Science, 29, 926–928.
Etele, A. V. & Akunne, L. I. (2023). A Comparative Analysis of the Adoption of Conflict Resolution Modelfor Conflict Management in Colleges of Education and Universities in South-East Nigeria. Asian Journal of Advanced Research and Reports, 17 (9), 11–19.
Gunkel, M., Schlaegel, C. & Taras, V. (2016). Cultural values, emotional intelligence, and conflict handling styles: A global study. Journal of World Business, 51(4), 568–585.
Iršič, M. (2004). Umetnost obvladovanja konfliktov. Ljubljana: Rakmo.
Kilmann, R. (18. 4. 2022a). Managing Internal Conflicts. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/managing-internal-conflicts-ralph-kilmann/?trackingId=PeZLmTjZRLO4pOh6e2VCkA%3D%3D
Kilman, R. (15. 4. 2022b). Problem Management and Conflict Modes. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/problem-management-conflict-modes-ralph-kilmann/?trackingId=PeZLmTjZRLO4pOh6e2VCkA%3D%3D
Kilmann, R. (8. 4. 2022c). Bullying and Conflict Management. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/bullying-conflict-management-ralph-kilmann/?trackingId=PeZLmTjZRLO4pOh6e2VCkA%3D%3D
Kilman, R. (1. 2. 2022d). The Big Picture and Conflict Management. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/big-picture-conflict-management-ralph-kilmann/?trackingId=gQqNxnIfRUGeENo%2ForavFw%3D%3D
Kilmann, R. (18. 11. 2019). Two Sides of a Coin: Different Ways to Use Each Conflict Mode. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/two-sides-coin-different-ways-use-each-conflict-mode-ralph-kilmann/?trackingId=gQqNxnIfRUGeENo%2ForavFw%3D%3D
Kilmann, R. (24. 1. 2018). Using Group TKI Profiles for Improving Conflict Management in Organizations. Retrieved on 19. 9. 2023 from https://www.linkedin.com/pulse/using-group-tki-profiles-improving-conflict-ralph-kilmann/?trackingId=0fXYpLg7Tx6KThhXVnAkYw%3D%3D
Kilmann, R. H. (2023). Which Conflict Mode Is Used Most Frequently? Kilman diagnostic. Retrieved on 19. 9. 2023 from https://kilmanndiagnostics.com/which-conflict-mode-is-used-most-frequently/
Kilmann diagnostics (2023). A Brief History of the Thomas-Kilmann Conflict Mode Instrument (TKI). Retrieved on 19. 9. 2023 from https://kilmanndiagnostics.com/a-brief-history-of-the-thomas-kilmann-conflict-mode-instrument/.
Klopčič, S. (23. 8. 2017). Konflikti so del našega življenja. Retrieved on 19. 9. 2023 from https://www.fakulteta.doba.si/doba-znanja/konflikti-so-del-nasega-zivljenja.
Lipičnik, B. (1996). Reševanje problemov namesto reševanja konfliktov. Ljubljana: Zavod Republike Slovenije za šolstvo.
Mills, B. R. & Mene, C. T. (2020). Conflict and its management in an organisation. International Journal of Scientific and Research Publications, 10 (5), 540–545.
Možina, S., Rozman, R., Tavčar, M. I., Pučko, D., Ivanko, Š., Lipičnik, B., Gričar, J., Glas, M., Kralj, J., Tekavčič, M., Dimovski, V. & Kovač, B. (2002). Management: nova znanja za uspeh. Radovljica: Didakta.
Olu, O. J. O. & Abolade, D. A. (2014). Impact of Conflict Management On Employees' Performance In A Public Sector Organisation In Nigeria. Management Strategies Journal, 23(1), pages 64-70.
Rahim, M. A. (1983). A Measure of Styles of Handling Interpersonal Conflict. Academy of Management Journal, 26, 368–376.
Qadir, A. (2020). Resolving conflicts at workplace -a discourse, using thomas-kilmann instrument mode framework. Retrieved on 19. 9. 2023 from https://www.researchgate.net/publication/344015881_RESOLVING_CONFLICTS_AT_WORKPLACE_-A_DISCOURSE_USING_THOMAS-KILMANN_INSTRUMENT_MODE_FRAMEWORK
Raja, C., Manickam, R., Sudha, M. & Vinay, N. (2023). Maximizing the Benefits of Conflict Management in Business. Retrieved on 19. 9. 2023 from https://www.researchgate.net/publication/371856391_Maximizing_the_Benefits_of_Conflict_Management_In_Business
Rozman, R., Kovač, J. & Kolektnik, F. (1993). Management. Ljubljana: Gospodarski vestnik.
Schermerhorn, J. R., Hunt, J. G. & Osborn, R. (1994). Managing organizational behavior. New York: Wiley.
Selič, P. (2012). Veščine v medosebnih odnosih za dobro delovanje tima = Shabani, G., Behluli, A. & Qerimi, F., (2022). The Impact of Conflict Management Styles on Organizational Performance: A Comparative Analysis. Emerging Science Journal, 6(4), 1–18.
Skupnjak, D. (2020). Rješavanje konflikata i vještine asertivnosti. Varaždinski učitelj: digitalni stručni časopis za odgoj i obrazovanje, 3(3), 98–116.
Stephen Sunday, O. J. O., & Pojwan, M. A. (2022). Evaluating Conflict Management Strategies and Industrial Harmony in Banking Organisation: A study of United Bank for Africa, Lafia Branch Nigeria. NOLEGEIN Journal of Leadership and Strategic Management, 5(2), 18–27.
Šubic, M. (2017). Povezava med tipom upravljanja konfliktov vodij in stopnjo zavzetosti zaposlenih v izbranem podjetju. Koper: Univerza na Primorskem, Fakulteta za management.
Taur, A. D., Gaikwad, U. S., Bochare, B. R., Talware, S. L., Ashtaputre, A. A., Bhutekar, S. V., Sheikh, M. R. & Ambhore, A. M. (2023). Conflict Management skills at Workplace. Indian Journal of Social Sciences and Literature Studies, 8 (1), 233–236.
Thomas, K. W. (2008). Thomas-Kilmann conflict mode. TKI Profile and Interpretive Report, 1(11).
Thomas, K. & Kilmann, R. (2008). Thomas-Kilmann Conflict Mode Instrument. Retrieved on 19. 9. 2023 from https://kilmanndiagnostics.com/wp-content/uploads/2018/03/TKI_Sample_Report.pdf
Thomas, K.W., Thomas, G.F. & Schaubhut, N. (2008) Conflict Styles of Men and Women at Six Organization Levels. International Journal of Conflict Management, 19, 148–166.
Tjosvold, D., Hui, C. & Yu, Z. (2003) Conflict Management and Task Reflexivity for Team In-Role and Extra-Role Performance in China. International Journal of Conflict Management, 14, 141–163.
Yi, Y. J. (2019) Analysis on the Current Situation of Conflict Management and Future Prospects. Open Journal of Business and Management, 7, 1053–1062.
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